SITI RAHILAH BINTE MOHAMED RUMLAN
Summary
EXPERIENCED ADMINISTRATIVE PROFFESIONAL WITH A PROVEN TRACK RECORD IN FAST-PACED OFFICE ENVIRONMENTS. DEDICATED AND HARDWORKING TEAM PLAYER ADAPT AT EFFICIENTLY COMPLETING A RANGE OF CLERICAL TASKS AND PROVIDING COMPREHENSIVE STAFF SUPPOER. KNOWN FOR BEING RESPONSIBLE, PUNCTUAL AND HIGHLY PRODUCTIVE, EVEN WHEN WORKING WITH MINIMAL SUPERVISION.
Overview
14
14
years of professional experience
12
12
years of post-secondary education
Work History
SENIOR WAREHOUSE AND LOGISTICS ADMIN ASSISTANT
SINGAPORE FOOD INDUSTRIES PTE LTD
05.2005 - 01.2015
- Company Overview: (BEFORE MERGE – COUNTRY FOODS PTE LTD)
- MAINTAIN ACCURATE INVENTORY RECORDS, INCLUDING RECEIVING, STORING AND SHIPPING
- MANAGE STOCKS LEVEL, IDENTIFY DISCREPANCIES, AND IMPLEMENT SOLUTIONS TO ENSURE OPTIMAL INVENTORY CONTROL
- PROCESS CUSTOMER ORDERS EFFICIENTLY AND ACCURATELY, INCLUDING PICKING, PACKING, AND SHIPPING
- COORDINATE WITH THE CUSTOMER SERVICE, PRODUCTION, SALES, AND SHIPPING DEPARTMENT TO ENSURE TIMELY DELIVERY AND ACCURATE INVENTORY
- INPUT AND MAINTAIN DATA IN WAREHOUSE MANAGEMENT SYSTEMS
- GENERATE REPORTS ON INVENTORY LEVELS, ORDER FULFILLMENT, AND OTHER KEY METRICS FOR AUDIT REVIEW
- MANAGE INVENTORY LEVELS AND TRACK PURCHASE HISTORY TO OPTIMIZE STOCK MANAGEMENT
- PREPARE AND MAINTAIN ALL REQUIRED DOCUMENTATION, INCLUDING SHIPPING MANIFESTS, BILLS OF LADING, OTHER RELEVANT PAPERWORK
- ENSURE COMPLIANCE WITH ALL RELEVANT REGULATIONS AND COMPANY POLICIES
- IDENTIFY OPPORTUNITIES FOR PROCESS IMPROVEMENT WITHIN THE WAREHOUSE AND LOGISTICS OPERATIONS
- COLLABORATE WITH THE TEAM TO IMPLEMENT CHANGES THAT ENHANCE EFFICIENCY AND PRODUCTIVITY
- PROVIDE ADMINISTRATIVE SUPPORT TO THE WAREHOUSE AND LOGISTICS TEAM, INCLUDING SCHEDULING, COORDINATING MEETINGS, AND MANAGING COMMUNICATIONS
- SUBMIT CASH/CHEQUES COLLECTED BY DRIVERS FROM CUSTOMERS TO THE FINANCE DEPARTMENT
- AD-HOC ADMIN DUTIES AS ASSIGNED BY SUPERIOR
- HANDLING HALAL CERTIFICATIONS DOCUMENTS
- (BEFORE MERGE – COUNTRY FOODS PTE LTD)
CUSTOMER ACQUISTION OFFICER
EFUSION SOLUTIONS
08.2004 - 03.2005
- PROMOTE CONSUMER AND RETAIL BANKING PRODUCTS
- PROMOTE AND SELL CREDIT FACILITIES
- ASSISTS IN FUNDS TRANSFER ACTIVITIES
- MARKETING CREDIT FACILITIES FOR MAJOR BANKS
- TO FOLLOW UP ON DOCUMENTS REQUIRED FOR APPLICATION SUBMISSION
- ARRANGE COURIER SERVICE
- CONTACT POTENTIAL CUSTOMERS USING PROVIDED LEADS OR DATABASES
- CLEARLY EXPLAIN BANK PRODUCT FEATURES, BENEFITS, AND PRICING
- HANDLE OBJECTIONS AND ANSWER CUSTOMER QUESTIONS EFFECTIVELY
- SECURE APPOINTMENT FOR SALES REPRESENTATIVES OR CLOSE SALES DIRECTLY
- ANSWER INCOMING CALLS FROM POTENTIAL CUSTOMERS
- PROVIDE PRODUCT INFORMATION AND ANSWER QUESTIONS
- HANDLE CUSTOMER INQUIRIES AND COMPLAINTS PROFESSIONALLY
- MAINTAIN ACCURATE RECORDS OF CUSTOMER INTERACTIONS, INCLUDING CONTACT INFORMATION, SALES OPPORTUNITIES, AND APPOINTMENT SCHEDULES
- ACHIEVE DAILY, WEEKLY, AND MONTHLY SALES OR LEAD GENERATION GOALS
- IDENTIFY POTENTIAL SALES OPPORTUNITIES AND QUALIFY LEADS BASED ON SPECIFIC CRITERIA
CUSTOMER SERVICE AGENT
PIZZA HUT CALL CENTRE
05.2001 - 08.2004
- RECEIVE ORDERS FROM CUSTOMERS VIA PHONE, EMAIL, OR ONLINE PLATFORMS
- ACCURATELY RECORD ORDER DETAILS, INCLUDING ITEMS, QUANTITIES, DELIVERY ADDRESS, AND PAYMENT METHOD
- VERIFY ORDER INFORMATION WITH CUSTOMERS TO MINIMIZE ERRORS
- PROCESS ORDERS PROMPTLY AND EFFICIENTLY, ENSURING TIMELY ORDER FULFILLMENT
- ANSWER CUSTOMER INQUIRIES REGARDING PRODUCTS, PRICING, AVAILABILITY, AND ORDER STATUS
- RESOLVE CUSTOMER COMPLAINTS AND ISSUES IN A TIMELY AND PROFESSIONAL MANNER
- FOLLOW UP WITH CUSTOMERS TO ENSURE SATISFACTION WITH THEIR ORDERS
- MONITOR ORDER STATUS AND TRACK ORDER FULFILLMENT
- IDENTIFY AND RESOLVE DISCREPANCIES OR ISSUES
- MAINTAIN ACCURATE RECORDS OF CUSTOMER ORDERS, INQUIRIES, AND COMPLAINTS
- UPDATE CUSTOMER INFORMATION IN SYSTEM OR DATABASES
- TRACK ORDER VOLUME, CUSTOMER SATISFACTION, AND OTHER RELEVANT METRICS
- LIASE WITH RESTAURANT MANAGER TO RE-ARRANGE DELIVERY
- AD-HOC DUTIES AS ASSIGNED BY SUPERIOR
TEMPORARY SALES ASSISTANT
WATSON
11.2000 - 12.2000
- ATTEND TO CUSTOMER NEEDS
- GREET AND ASSIST CUSTOMERS ON THE SALES FLOOR
- MAINTAIN A CLEAN AND ORGANIZED SALES FLOOR, ENSURING PRODUCTS ARE DISPLAYED ATTRACTIVELY AND WELL STOCKED
- ASSIST WITH MERCHANDISING AND VISUAL DISPLAYS, CREATING AN INVITING AND ENGAGING EXPERIENCE
- PROMPTLY REPLENISHED STOCKS ON SHELVES
- AD-HOC DUTIES AS ASSIGNED BY SUPERIOR
Education
NITEC - MULTIMEDIA TECHNOLOGY
ITE EAST MACPHERSON
MACPHERSON ROAD 07.2001 - 06.2003
GCE ‘O' LEVEL -
YISHUN SECONDARY SCHOOL
4, YISHUN STREET 71, SINGAPORE 768516 01.1997 - 12.2000
PRIMARY SCHOOL LEAVING EXAMINATION (PSLE) -
PEIXIN PRIMARY SCHOOL
500, YISHUN RING ROAD, SINGAPORE 768679 01.1991 - 12.1996
Skills
- OFFICE ADMINISTARTION
- DATA ENTRY
- COMPUTER SKILLS
- ADMINISTRATIVE SUPPORT
- FILING
- TEAMWORK
- PROBLEM SOLVING
- TIME MANAGEMENT
- ATTENTION TO DETAILS
- ORGANIZATION SKILLS
Driving License - Class
3
Remuneration
$2,100 - $2,800 (neg), Available, Looking after children
Skills And Abilities - Computer Software Knowledge
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
Training
Halal Certification Course, Majlis Ugama Islam Singapura (MUIS)
Timeline
SENIOR WAREHOUSE AND LOGISTICS ADMIN ASSISTANT
SINGAPORE FOOD INDUSTRIES PTE LTD
05.2005 - 01.2015
CUSTOMER ACQUISTION OFFICER
EFUSION SOLUTIONS
08.2004 - 03.2005
NITEC - MULTIMEDIA TECHNOLOGY
ITE EAST MACPHERSON
07.2001 - 06.2003
CUSTOMER SERVICE AGENT
PIZZA HUT CALL CENTRE
05.2001 - 08.2004
TEMPORARY SALES ASSISTANT
WATSON
11.2000 - 12.2000
GCE ‘O' LEVEL -
YISHUN SECONDARY SCHOOL
01.1997 - 12.2000
PRIMARY SCHOOL LEAVING EXAMINATION (PSLE) -
PEIXIN PRIMARY SCHOOL
01.1991 - 12.1996
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