Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Siti Nurhajar

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving sales targets.

Developed skills in fast-paced retail environments, ready to transition into new field. Demonstrates keen ability to connect with customers and facilitate positive interactions. Committed to leveraging these transferrable skills in dynamic and collaborative setting.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Mail Sorter

Singpost, HR Recruitment
10.2021 - 01.2022
  • Maintained a clean and organized work environment for optimal sorting efficiency.
  • Improved overall workplace safety through proper handling of hazardous materials and packages.
  • Followed safety protocols while handling and sorting mail for personal safety purposes.
  • Maintained clean and organized mail room to promote safety and efficiency.
  • Checked for correct postage and address on mail, packages and parcels to avoid sending to wrong recipient.

Pastry Chef Intern

Goodwood Park Hotel
01.2023 - 06.2023
  • Enhanced customer satisfaction by creating visually appealing and delicious pastries.
  • Contributed to overall kitchen operations, ensuring smooth workflow during peak business hours.
  • Managed time efficiently while multitasking various responsibilities including baking, decorating, and plating desserts.
  • Improved inventory management by implementing proper storage techniques, reducing waste and lowering costs.
  • Streamlined pastry production process for increased efficiency and consistency in product quality.
  • Maintained a clean and organized workstation, adhering to strict sanitation guidelines for optimal food safety.
  • Provided exceptional customer service by accommodating special requests and dietary restrictions within dessert offerings.
  • Maintained well-organized mise en place to keep work consistent.
  • Produced allergy-friendly gluten-, dairy- and egg-free variations of classic recipes.
  • Monitored quality of ingredients used in recipes to maintain consistency and safety standards.
  • Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
  • Followed food safety standards when handling ingredients.
  • Cleaned and maintained kitchen equipment and oven.
  • Operated ovens and bakery equipment to prepare products according to recipes.
  • Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
  • Decorated cakes, cupcakes and other pastries according to customer requests.
  • Prepared dough for variety of pastries, cakes and breads.
  • Packaged finished products for sale.
  • Prepared frostings and other toppings for cakes and pastries.
  • Replenished and rotated food items, following correct food cooling and storage procedures.

Part Time Sales Associate

Bossini
04.2024 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Created inviting environment for customers by maintaining store organization and cleanliness.

Education

Xinghua Primary School
45 Hougang Ave 1, Singapore 538882
2017

Serangoon Secondary School
11 Upper Serangoon View, Singapore 534237
2021

Nitec - Pastry And Baking

ITE College West
1 Choa Chu Kang Grove, Singapore 688236
2023

Higher Nitec - Retail And Online Business

ITE College Central
2 Ang Mo Kio Dr, Singapore 567720

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Listening skills
  • Multi-tasking strength
  • Reliable and punctual
  • Exceptional customer service
  • Cash handling
  • Flexible schedule
  • Verbal/written communication
  • Store opening and closing
  • POS system operation
  • Friendly and outgoing
  • Cleaning techniques

Certification

Nitec in Pastry & Baking edusave award

Languages

English
Upper intermediate (B2)
Malay
Upper intermediate (B2)

Timeline

Part Time Sales Associate

Bossini
04.2024 - Current

Pastry Chef Intern

Goodwood Park Hotel
01.2023 - 06.2023

Mail Sorter

Singpost, HR Recruitment
10.2021 - 01.2022

Xinghua Primary School

Serangoon Secondary School

Nitec - Pastry And Baking

ITE College West

Higher Nitec - Retail And Online Business

ITE College Central

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Siti Nurhajar