Summary
Overview
Work History
Education
Skills
Certification
Awards
Areas of expertise
Availability
Timeline
Generic

Siti Noraidah Binte Sa'ad

Singapore

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for proactive approach in identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Proactive and goal-oriented professional excelling in time management and problem-solving. Reliability and adaptability allow for swift learning and application of new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Manager, Licensing (Systems), Operations & Licensing Department

Ministry of Manpower (MOM)
07.2023 - Current
  • Handle feedback and inquiries from public and agencies concerning Foreign Workers' Address System (OFWAS) and Foreign Worker Tenant Enquiry Service (FWTES).
  • Enabled property address registration by ensuring all prerequisite documentation was received.
  • Resolved system errors encountered during worker address registration process with Ministry of Manpower.
  • Addressed key public issues to improve service quality.
  • Handled and resolved parliamentary appeal cases with efficiency.
  • Handled investigations related to properties by addressing requests from various government bodies about respective workers.
  • Directed MOP feedback and inquiries on address misuse and overcrowding to relevant departments for investigation.
  • Developed comprehensive training materials and facilitated individual coaching sessions for new employees.
  • Oversee and develop FormSG submissions for Members of the Public involved with OFWAS and FWTES systems.
  • Creating Formsg for (MOP) related to OFWAS and FWTES matters.
  • Constructed and revised web content for MOM, specializing in OFWAS/FWTES.
  • Organized professional training sessions led by the Director for departmental skill development.

Assistant Manager, Customer & Quality Service Department – Contact Centre

National Environment Agency (NEA)
04.2022 - 06.2023
  • Handled public queries swiftly via diverse communication platforms, including NEA Contact Centre email and QSM email.
  • Resolved customer issues by liaising with multiple governmental entities including MSO, SPF, NPARKS, SFA, MSE, PUB.
  • Managed training slides and certification assessments for DHL Contact Centre staff.
  • Collaborated with NEA Operations Department as Subject Matter Expert to share updated SOPs with NEA and DHL Contact Centre.
  • Coordinated ad-hoc assignments designated by the Contact Centre Head and Reporting Officer.
  • Oversaw fixed assets within Customer & Quality Service Department.

Assistant Manager (Social Assistance)

Ministry of Social and Family Development (MSF)
09.2020 - 03.2022
  • Assessed assistance requests in alignment with policies set forth by the Ministry of Social and Family Development.
  • Assessed client and family circumstances to identify their needs through interviews.
  • Connected individuals with essential support services such as temporary housing, meal provisions, and career opportunities.
  • Coordinated reminder services for clients with minimal intervention needs from external community groups.
  • Assessed and renewed ComCare assistance for clients and families prior to expiration.
  • Handled special assignments as directed by GM, AGM, and TL.

Credit Controller (Account Receivable)

Crown Worldwide Pte Ltd
06.2017 - 02.2020
  • Engaged with customers regularly to facilitate prompt debt settlements.
  • Assessed current processes, pinpointed deficiencies and suggested enhancements to senior management.
  • Managed internal and external payment inquiries.
  • Developed payment solutions through effective negotiation with customers.
  • Streamlined processes for efficient payment follow-ups through SOA and e-invoice distribution.
  • Compiled and maintained comprehensive data for managerial review.

Administration Officer

We Are Caring Employment Agency
08.2016 - 01.2017
  • Processed customer invoices using QuickBooks, and monitored unpaid invoices.
  • Managed payroll and other tasks related to staff salary.
  • Enhanced data accuracy by updating confidential records in Dapulse and Dropbox.
  • Ensured all documentation adhered to MOM guidelines for Work Permit and Employment Pass processes.
  • Purchased insurance and security bonds for helpers.
  • Coordinated helper arrangements for bi-annual medical examinations and thumbprint appointments mandated by Ministry of Manpower.
  • Liaised with clients and helpers to obtain any outstanding documents for the work permit or renewal application.

Team Co-ordinator

Alphasearch
01.2012 - 06.2012
  • Engaged in consultations to guide candidates for selection processes.
  • Evaluated candidate qualifications to match them with appropriate roles.
  • Identified optimal applicant sources during hiring process.
  • Reviewed hiring needs to develop clear, informative job descriptions.
  • Proactively followed up with interested job seekers to expedite hiring decisions.
  • Conducted database searches to recruit qualified and competitive candidates.
  • Scheduled sessions ensuring successful interactions among management, clients, and business partners.
  • Maintained a stock of office supplies, and managed the ordering of new supplies whenever required.

Customer Service Officer

Mendaki Sense Pte Ltd
03.2010 - 09.2010
  • Handled inquiries related to training options and financial assistance, maintaining high response quality
  • Resolved customer concerns promptly to ensure satisfaction.
  • Conducted calls to maintain high levels of customer satisfaction.
  • Produced weekly call reports for management, offering valuable insights into customer interactions and trends.

Secretary cum Administrator

Corporate Advisory Partners Pte Ltd
07.2003 - 05.2008
  • Coordinated management schedules to facilitate client meetings, ensuring efficient time management.
  • Oversaw communication channels by handling correspondence via letters and emails.
  • Addressed customer queries and resolved complaints, ensuring satisfaction.
  • Oversaw inventory of office supplies, ensuring stock levels met operational needs.
  • Recorded detailed meeting minutes during business meetings, and disseminated them to management for reference.
  • Managed employee payroll and CPF in adherence to statutory requirements.
  • Ensured all invoices were processed promptly and correctly.
  • Administered processes in receivables and payables to sustain accuracy in financial records.
  • Maintained cashbooks while ensuring financial accuracy through detailed recordkeeping.
  • Compiled Profit and Loss accounts along with Supplier/Clients Accounts for management review.

Customer Service Representative

IBM Singapore Pte Ltd
05.1999 - 06.2003
  • Processed quotations with accuracy while managing customer accounts promptly.
  • Assisted customers in selecting appropriate items and offered relevant suggestions.
  • Conducted consistent audits to enhance inventory control.
  • Responded to client inquiries quickly, ensuring satisfactory interactions.
  • Followed up with customers to confirm satisfaction with purchases.
  • Coordinated paperwork processes, maintained files, scheduled deliveries.
  • Highlighted exclusive offers to boost customer interest and purchase activity.
  • Ensured accurate daily entry of orders through proficiency in SAP.
  • Managed coordination of delivery schedules with outside logistics teams to guarantee on-time order completion.

Education

Bachelor of Arts (Honours) - Business Management

University of Derby
Derby
03.2019

Diploma - Business Administration

Wigan & Leigh College
Greater Manchester
01.2000

GCE 'N' Level - undefined

Private Candidate
01.1997

Skills

  • Ms Office (Word, Excel, PowerPoint)
  • Tableau
  • QuickBooks
  • SAP System
  • Microsoft Team
  • Microsoft Project
  • Xero
  • LCCI Intermediate Typewriting
  • SSNET1
  • Dropbox/ Dapulse
  • MYOB
  • Junior Secretarial Training
  • (CRM)Customer Relationship Management System
  • Multitasking Abilities
  • Problem-solving
  • Teamwork and collaboration
  • Customer service
  • Communication
  • Adaptability
  • Active Listening

Certification

  • Data Visualisation for Effective Communication, Civil Service College - Jan 2025
  • Engaging Customers Professionally on Phone and Email, Civil Service College - Jan 2025
  • Data Analytics Professional Certificate, Google Career Certificates Scholarship, July2023- Jan2024
  • QuickBooks Online,2020,2019,2018, Genashtim Innovative learning Pte Ltd, Feb – March2020
  • Zero Online Bookkeeping, Genashtim Innovative learning Pte Ltd, Feb – May2020
  • Zero Advance Accounting, Genashtim Innovative learning Pte Ltd, Feb – May2020
  • E-Commerce Campaign Management (ICDL Digital Marketing), NTUC Learning Hub,2020

Awards

  • Year2024 Quarterly EXIS Excellent Service Award by Ministry of Manpower (MOM)
  • DFMM Award 2024 Team Category Design And Implementation Of Pre-Entry Housing Checks by Ministry of Manpower

Areas of expertise

  • Ability to communicate effectively at all levels
  • Can prioritize and handle multiple tasks while meeting established deadlines
  • Supporting the Administration requirements of internal Teams in a fast-paced environment
  • Accurately filling in administrative records and relevant paperwork
  • Diary Management and Coordinate travel arrangements (flights reservation, hotels booking, visas etc) for Directors
  • Managing small cash floats
  • Preparing weekly and monthly accounting reports
  • Ability to work with minimum supervision and work independently remotely from home

Availability

One-month notice

Timeline

Manager, Licensing (Systems), Operations & Licensing Department

Ministry of Manpower (MOM)
07.2023 - Current

Assistant Manager, Customer & Quality Service Department – Contact Centre

National Environment Agency (NEA)
04.2022 - 06.2023

Assistant Manager (Social Assistance)

Ministry of Social and Family Development (MSF)
09.2020 - 03.2022

Credit Controller (Account Receivable)

Crown Worldwide Pte Ltd
06.2017 - 02.2020

Administration Officer

We Are Caring Employment Agency
08.2016 - 01.2017

Team Co-ordinator

Alphasearch
01.2012 - 06.2012

Customer Service Officer

Mendaki Sense Pte Ltd
03.2010 - 09.2010

Secretary cum Administrator

Corporate Advisory Partners Pte Ltd
07.2003 - 05.2008

Customer Service Representative

IBM Singapore Pte Ltd
05.1999 - 06.2003

Bachelor of Arts (Honours) - Business Management

University of Derby

Diploma - Business Administration

Wigan & Leigh College

GCE 'N' Level - undefined

Private Candidate

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Siti Noraidah Binte Sa'ad