Hi, I’m
Siti Nadzirah
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
16
years of professional experience
Work History
Tian Lang Xing Singapore Pte Ltd
Office Manager
03.2024 - Current
Job overview
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained appropriate filing of personal and professional documentation.
- Managed confidential documents, maintaining a secure filing system to protect sensitive information.
- Provided administrative support during critical projects or initiatives under tight deadlines.
Sirius Transport
Admin Executive (HR/Accounts)
05.2023 - 02.2024
Job overview
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Managed complex benefits administration, ensuring accurate enrollment and timely processing of claims.
- Managed payroll operations for team of 15 employees.
- Generated financial and operational reports to assist management with business strategy.
- Streamlined account management processes for better organization and time management.
- Improved cash flow management, ensuring prompt invoicing and collection procedures to minimize delinquencies.
- Reduced the number of overdue invoices for improved cash flow management.
- Monitored aging reports for proactive collection efforts, reducing delinquent accounts receivable balances significantly over time.
Boost Juice
Store Manager
09.2017 - 10.2020
Job overview
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Sakae Holdings
Assistant Restaurant Manager
02.2016 - 02.2017
Job overview
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Analyzed daily sales figures and developed strategies to increase sales.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
Prudential
Financial Consultant
12.2014 - 12.2016
Job overview
- Built strong relationships with clients through consistent communication and exceptional customer service.
- Analyzed market trends and identified investment opportunities, resulting in enhanced portfolio performance.
- Provided ongoing support for clients experiencing financial challenges, offering guidance on debt management and budgeting techniques.
- Conducted thorough due diligence on potential investments, ensuring alignment with clients'' risk tolerance and objectives.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
- Monitored and updated financial plans to comply with client goals.
Pizza Hut
Restaurant General Manager
11.2012 - 10.2014
Job overview
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Purchased adequate quantities of food, beverages, equipment, and supplies.
- Coordinated special events bookings, working closely with clients to ensure their expectations were met or exceeded from start to finish.
- Conducted regular financial analyses of sales data in order to identify trends that informed future marketing efforts.
- Launched new menu items to keep the offerings fresh and appealing, resulting in increased sales.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Pizza Hut
Assistant Restaurant Manager
12.2008 - 10.2012
Job overview
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Improved staff morale through effective communication skills and motivational techniques, resulting in enhanced teamwork and productivity.
- Oversaw inventory control practices, reducing waste and maintaining optimal stock levels.
- Coordinated special events and promotions, drawing in new customers and increasing revenue.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Oversaw food preparation and monitored safety protocols.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
Mandarin Oriental Hotel
Finance Executive
09.2008 - 11.2008
Job overview
- Supported operations management, sales, and marketing efforts to increase revenue and overall financial health.
- Improved financial reporting accuracy by streamlining data collection and analysis processes.
- Assisted coworkers and staff members with special tasks on daily basis.
Education
Loughborough University, Singapore
Bachelor of Science from Human Resources Management
09.2013
Nanyang Polytechnic, Singapore
from Diploma Business Informatics
06.2008
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Excellent multi-tasking ability
- Customer Relations
- HR policies and procedures
- Microsoft Office proficiency
- Employee Relations
- Training and mentoring
- Data inputting
- Invoice Processing
- Hospitality
- Cultural Sensitivity
Timeline
Office Manager
Tian Lang Xing Singapore Pte Ltd
03.2024 - Current
Admin Executive (HR/Accounts)
Sirius Transport
05.2023 - 02.2024
Store Manager
Boost Juice
09.2017 - 10.2020
Assistant Restaurant Manager
Sakae Holdings
02.2016 - 02.2017
Financial Consultant
Prudential
12.2014 - 12.2016
Restaurant General Manager
Pizza Hut
11.2012 - 10.2014
Assistant Restaurant Manager
Pizza Hut
12.2008 - 10.2012
Finance Executive
Mandarin Oriental Hotel
09.2008 - 11.2008
Loughborough University
Bachelor of Science from Human Resources Management
Nanyang Polytechnic
from Diploma Business Informatics
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