Siti Munirah Binte Rohaizad
Summary
Proven Customer Service Officer with a track record of enhancing customer satisfaction at Shaw Theatres through expert resolution of inquiries and a positive attitude. Skilled in upselling and maintaining product knowledge, I excel in fostering customer loyalty and ensuring a high-quality service experience. Demonstrates exceptional customer focus and store maintenance abilities, driving significant improvements in customer engagement.
Overview
2
2
years of professional experience
Work History
Customer Service Officer
Shaw Theatres
11.2023 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
Sales Associate
UNIQLO
12.2022 - 11.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
Nitec - Retail Services
Institution of Technical Education
Ang Mo Kio Central 12-2023
No Degree -
Serangoon Secondary School
Singapore10-2021
Skills
- Customer Service
- Customer Focus
- Store maintenance
- Customer Support
- Upselling
- Product Knowledge
Languages
English
Bilingual or Proficient (C2)
Malay
Advanced (C1)
Timeline
Customer Service Officer
Shaw Theatres
11.2023 - Current
Sales Associate
UNIQLO
12.2022 - 11.2023
Nitec - Retail Services
Institution of Technical Education
No Degree -
Serangoon Secondary School
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