Siti Muneerah Binte Muhammad manan shah
Summary
Graduated with Bachelor in Social work in October 2024.My interest in Social work grew while i was working as a patient service associate (PSA)the same year.As a PSA ,working with patients closely, allowed me an insight with issues that they are facing such as lacking in financial and emotional support.To improve their situation ,i understand how social worker plays such important roles.This inspired me to take up social work course in SUSS, so that I can enter the social work industry and create impactful changes to those who needs it.
Overview
10
10
years of professional experience
Work History
Senior Patient Service Associate
AMK Specialist Centre
07.2019 - Current
- -providing relevant care and support to patient, educating them on relevant knowledge eg: diabetic care
- -Helping in daily operations of running the clinic, assisting doctor, Running eye clinic
- -Using communicative and listening skills to understand patient relevant needs
Social Work Attachment
Parkinson Society Singapore
01.2024 - 04.2024
During my course of study for Social work Bachelor ,i did my 400 hrs attachment at Parkinson Society Singapore.There i worked closely with various clients and various colleagues in the organisation.
Roles
1)Planning
-I work very closely with the team to plan various acitvities/events for the clients in the organisation.Some examples are : our monthly walks,celebrations.
2)Working very closely with elderly age group
-Daily adminstration
-Daily interactions
3)Conducting counseling/therapy session for elderly with support of social worker.
Internship
Ipsos
10.2018 - 04.2018
- -Helped in running their daily operation of running group studies
Service Staff
Delifrance
01.2015 - 01.2017
- -Assisted in making dishes/drinks in menu
- -Providing customer service to customers
Education
Bachelors - Social Work
Singapore University of Social Science
10-2024
Diploma - Customer Experience with Business
Republic Polytechnic
05.2019
GCE O Level - undefined
Woodlands Ring Road
01.2015
Skills
- A) Empathetic -working with elderlies in Amk specialist centre daily, have made me a more empathy person as I deal with patients from various backgrounds face to face
- B) Patience -Similarly, as elderly are known as vulnerable group of people, I meet difficult patients daily, which have allowed me to be a more patient person, learning how to cope with such difficult patient and situations
- C) Communicative skills -Over the years, I would like to believe I have developed and improved my communication skills
- D) Willingness and interest to learn -I am always willing and interested to learn new things that can benefit me
- E)Leadership and team player -Firslty both at my job as PSA(patient service associate) and my attachment in PPS(Parkinson society SIngapore) ,both have improved my team player skills as we have to work as team to ensure all in orderRecent months at my (PSA) role ,there was no proper supervisor role due to lack of manpower ,i was given the responsibility ,to guide my other colleagues in their daily operations to ensure smoothness at workIn addition ,these has helped improver my boldness and communciation skills
Languages
English - Strong
Malay - Medium
Tamil - Weak
Timeline
Social Work Attachment
Parkinson Society Singapore
01.2024 - 04.2024
Senior Patient Service Associate
AMK Specialist Centre
07.2019 - Current
Internship
Ipsos
10.2018 - 04.2018
Service Staff
Delifrance
01.2015 - 01.2017
Diploma - Customer Experience with Business
Republic Polytechnic
GCE O Level - undefined
Woodlands Ring Road
Bachelors - Social Work
Singapore University of Social Science
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