Mariam Mustafah
Summary
Versatile and dynamic professional with a proven track record at Schneider Electric, excelling in reception management and customer service. Expert in leveraging administrative management and guest relations skills to enhance operational efficiency and customer satisfaction. Demonstrated ability to improve processes, with a keen focus on achieving outstanding guest experiences and streamlining office operations.
Experienced with handling diverse administrative duties and front-office management. Utilizes strong organizational abilities to maintain orderly and efficient office environments. Knowledge of effective communication techniques ensures positive interactions with clients and staff.
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
17
17
years of professional experience
Work History
Receptionist Administrator
Schneider Electric
04.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled procurement invoices to streamline billing processes.
- Procured goods and services essential for supply chain operations.
- Produced badges for onboarding employees.
- Assigned security credentials to staff according to their specific access rights.
- Coordinated meeting room bookings, optimizing space utilization and accommodating diverse needs.
- Facilitated onboarding of new staff by preparing workstations and necessary access credentials.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
Customer Service Officer
SATS Changi Airport
12.2010 - 04.2023
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Exceeded customer expectations by going the extra mile, ensuring a memorable experience at the lounge that fostered brand loyalty and advocacy.
- Assisted call-in customers with questions and orders.
- Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies.
- Reduced response time by managing high call volumes while maintaining a professional demeanor under pressure.
- Assisted in training new hires, sharing best practices for delivering outstanding customer experiences consistently.
- Trained staff on operating procedures and company services.
Customer Service Cashier
KFC
01.2008 - 11.2009
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Ensured accuracy in handling payment transactions.
Education
Higher Nitec - Business Administration And Management
Ite Simei
10Simei12-2009
Skills
- Reception management
- File organization
- Multi-line phone operation
- Appointment setting
- Mail handling
- Scheduling appointments
- Supply management
- Guest relations
- Meeting support
- Facilities management
- Visitor assistance
- Phone and email etiquette
- Customer service
- Microsoft office
- Data entry
- Business administration
- Administrative management
- Support services
- Staff scheduling
Timeline
Receptionist Administrator
Schneider Electric
04.2023 - Current
Customer Service Officer
SATS Changi Airport
12.2010 - 04.2023
Customer Service Cashier
KFC
01.2008 - 11.2009
Higher Nitec - Business Administration And Management
Ite Simei
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