Siti Mardhiyah
West Singapore
Summary
Retail professional with extensive experience in managing store operations and leading teams to achieve sales goals. Experienced with team leadership, customer relations, and retail operations management. Known for strong commitment to collaboration and adaptability to changing retail environments. Proven skills in inventory management and customer service excellence.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Retail Supervisor / Operation Executive
Plain Supplies
04.2021 - Current
- Team Management
- Customer Management: Drive sales through engagement of customers, suggestive selling, and sharing product knowledge
- Staff Development & Training; Oversee recruitment and training of new employees
- Operation Management;
- Supported inventory management tasks including ordering stock items and conducting physical inventory counts ensuring proper stock levels.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Oversee day-to-day operations
- Set policies and processes - SOPs for team to follow
- Ensure employees work productively and develop professionally
- Evaluate and improve operations and financial performance
- In charge of scheduling & doing payroll for part timers
- Liaising with stockists; handling purchase orders & other invoices
- Organizing and delegating assignments to team members
- Making operational and process decisions
- Exceptional attention to detail and time management skills
- Cashiering, stock take & other ad-hoc duties
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Setting up for events; maintaining the aesthetic appearance regardless of a small space following the brand's aesthetics
- Store layout; Defining, designing and implementing a creative visual merchandising strategy by creating appealing and eye-catching visual displays that lead the customer through the entire store
- Boosted store sales through effective merchandising, product placement, and promotional displays.
- Kept merchandise fresh by monitoring use of proper stock rotation procedures and setting up promotions to move out aging products.
- Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
- Analyzed sales reports to identify trends and opportunities for increased revenue generation within the retail space.
- Adapted staffing schedules according to peak hours and seasonal demands for optimal customer service coverage.
- Reduced employee turnover rate by fostering a positive work environment with open communication channels.
- Improved customer satisfaction scores with personalized service and prompt resolution of complaints.
Bubble tea Barista cum Retail Associate
The Care Svc (Neuemart x The Alley)
08.2020 - 04.2022
- Team Leader role: Gained strong leadership skills by managing projects from start to finish.
- Manage bubble tea outlet & scheduling
- Training of new employees
- Developed strong rapport with customers through active engagement and attentive listening, fostering loyalty and repeat business.
- Used POS system to accurately enter orders and process payments.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Ordering & stock take
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Streamlined store operations by organizing merchandise displays for optimal visibility and accessibility.
Retail Associate
Refash
11.2019 - 05.2020
- One man show, working independently
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Performed cash, card, and check transactions to complete customer purchases.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Maintained clean sales floor and straightened and faced merchandise.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Assisted in the training of new associates to ensure they quickly became knowledgeable about products and policies.
Retail Associate
I-13 Concept Pte Ltd
01.2019 - 08.2019
- Carry out ad-hoc duties: Cashiering & daily housekeeping
- Attending to customers; ensuring high level of customer satisfaction
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Achieve daily sales target/monthly sales target
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Commission based
Retail Associate
Times the Bookshop
08.2017 - 06.2018
- Carry out ad-hoc duties: includes cashiering, stocking up of items & ensuring the store cleanliness
- Stock Take
- Gift wrapping
- Attending to customers
Retail Associate
Uchino International Pte Ltd
11.2016 - 03.2017
- Carry out ad-hoc duties: includes cashiering, stocking up of items & ensuring store cleanliness
- Working independently
- Attending to customers
- Gift wrapping
Education
Visual Merchandising [incomplete]
Institute of Technical Education
O Levels -
Hong Kah Secondary School
01.2016
Skills
- Fast Learner & Adaptability
- Customer service management
- Task delegation
- Store organization
- Inventory control
- Staff training and development
- Scheduling and timekeeping
- Promotions and marketing
- Sales strategy development
- Product merchandising
Languages
English
Malay
Chinese (able to understand, not proficient in writing)
Certification
- ServSafe Food Handler's Certification
Timeline
Retail Supervisor / Operation Executive
Plain Supplies
04.2021 - Current
Bubble tea Barista cum Retail Associate
The Care Svc (Neuemart x The Alley)
08.2020 - 04.2022
Retail Associate
Refash
11.2019 - 05.2020
Retail Associate
I-13 Concept Pte Ltd
01.2019 - 08.2019
Retail Associate
Times the Bookshop
08.2017 - 06.2018
Retail Associate
Uchino International Pte Ltd
11.2016 - 03.2017
Visual Merchandising [incomplete]
Institute of Technical Education
O Levels -
Hong Kah Secondary School
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