siti malek
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Associate
HLA
Bugis Junction
02.2025 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
Food Packer
SATS Ltd
Singapore
02.2024 - 11.2024
- Prepared food packaging boxes by folding and taping.
- Wrapped and packed perishable food in boxes based on quality and quantity.
- Checked food goods for quality to remove unwanted items and pack fresh goods.
- Maintained high levels of cleanliness and sanitation, adhering to strict food safety guidelines.
- Proved successful working within tight deadlines and a fast-paced environment.
- Collaborated with team members to streamline packing processes, resulting in increased productivity.
Banquet Server
AZE
Singapore
09.2023 - 11.2023
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
KFC Service Crew
KFC
Singapore
06.2021 - 10.2022
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
McDonald’s Service Crew
McDonald's
Singapore
04.2019 - 08.2020
- Maintained a clean and organized work environment for improved customer experiences.
- Kept customers and crew areas organized.
- Kept all prep areas clean by sweeping, mopping, and washing down counters.
- Ensured timely delivery of orders by prioritizing tasks according to demand during busy periods.
- Resolved customer complaints promptly and professionally, maintaining a focus on overall satisfaction.
Education
GCE 'N' Level -
PUNGGOL SECONDARY SCHOOL
Singapore12.2022
PSLE - undefined
PUNGGOL GREEN PRIMARY SCHOOL
Singapore12.2020
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Multi-tasking strength
- Reliable and punctual
-
- Outgoing personality
- Cash handling
- Money handling
- Cash register operation
- Store opening and closing
Certification
- Food hygiene certification
- May 2023 to Present
Languages
English - Fluent
Malay - Intermediate
Timeline
Sales Associate
HLA
02.2025 - Current
Food Packer
SATS Ltd
02.2024 - 11.2024
Banquet Server
AZE
09.2023 - 11.2023
KFC Service Crew
KFC
06.2021 - 10.2022
McDonald’s Service Crew
McDonald's
04.2019 - 08.2020
PSLE - undefined
PUNGGOL GREEN PRIMARY SCHOOL
GCE 'N' Level -
PUNGGOL SECONDARY SCHOOL