Siti Jariah
Duty Manager
Singapore
Every problem is a gift—without problems we would not grow.
Tony Robbins
Summary
With my 10 over years of experience in hotel industry, I believe i can be a great asset to the company.
Competent Duty Manager effective at handling Front Office operations in fast-paced, high-volume environments. Veteran of Front Office and skilled in managing people, projects and administrative operations. Offering 10 over years of experience and dedication to business success.
Overview
13
13
years of professional experience
2008
2008
years of post-secondary education
3
3
Languages
Work History
Duty Manager
V Hotel Management
10.2023 - Current
- Company Overview: Industry Hotel / Hospitality, Specialization Hotel Management/Tourism Services, Role Front Office
- Assisting FOM & AFOM
- Scheduling shifts and disseminating this data.
- Directing and assessing workflow periodically.
- Ensuring the observance of stipulated budgets.
- Furnishing guests with practical aid, as needed.
- Resolving notable disagreements between staff.
- Addressing rule violations committed by guests.
- Instituting suitable disciplinary measures upon employees' misconduct.
- Strengthening our fully-functioning security measures and conceptualizing new procedures
- Conduct Departmental training
- Industry Hotel / Hospitality, Specialization Hotel Management/Tourism Services, Role Front Office
Front Office Supervisor
V Hotel Management
03.2023 - 09.2023
- Company Overview: Industry Hotel / Hospitality, Specialization Hotel Management/Tourism Services, Role Front Office
- To oversee and lead the shift on daily basis
- To ensure smooth operation for the day
- To coach and guide new and junior staff.
- Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates
- Coached employees through day-to-day work and complex problems
- Utilized client and staff feedback to maintain customer partnerships and increase revenue
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel
- Requested, reviewed, processed and distributed status reports from various team members to executive management according to established workflow processes
- Collaborated with outside departments to coordinate solutions and retain guest satisfaction
- Monitored guest services personnel for efficiency and accuracy of response to guest complaints
- Surveyed guests to check for areas in need of improvement.
- Restructured lines of communication with housekeeping to make sure guests were satisfied with timeliness and quality of housekeeping services
- Oversaw regulated greeting and internal processing of guests upon arrival
- Industry Hotel / Hospitality, Specialization Hotel Management/Tourism Services, Role Front Office
Senior Front Office Executive
V Hotel Management
05.2022 - 02.2023
- Company Overview: Industry Hotel / Hospitality, Specialization Hotel Management/Tourism Services, Role Front Office
- To oversee and run shift if no Manager or Supervisor is around.
- To coach and guide new and junior staff.
- Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates
- Coached employees through day-to-day work and complex problems
- Utilized client and staff feedback to maintain customer partnerships and increase revenue
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel
- Requested, reviewed, processed and distributed status reports from various team members to executive management according to established workflow processes
- Collaborated with outside departments to coordinate solutions and retain guest satisfaction
- Monitored guest services personnel for efficiency and accuracy of response to guest complaints
- Surveyed guests to check for areas in need of improvement
- Restructured lines of communication with housekeeping to make sure guests were satisfied with timeliness and quality of housekeeping services
- Oversaw regulated greeting and internal processing of guests upon arrival
- Industry Hotel / Hospitality, Specialization Hotel Management/Tourism Services, Role Front Office
Front Office Executive
V Hotel Management
03.2021 - 04.2022
- Company Overview: Industry Hotel / Hospitality, Specialization Hotel Management/Tourism Services, Role Front Office
- Execute all duties related to the Hotel's front office operations; registration of guests during check-in, checking/verifying guests particulars, monitoring/updating of room status, payment status, departure calls/checks etc in accordance to established SOPs
- Answer inquiries/complaints by guests (email/phone/at the counter) and render assistance according to pacification procedures in order to ensure guest satisfaction
- Cashiering duties (compute and collect applicable rates from guests).
- Industry Hotel / Hospitality, Specialization Hotel Management/Tourism Services, Role Front Office
Guest Service Executive (Pre-Opening Team)
Aqueen Hotels Pte Ltd
09.2017 - 02.2021
- Company Overview: Industry Hotel / Hospitality, Specialization Hotel Management/Tourism Services, Role Front Office
- Pre-Opening Team
- Check in & Check out.
- Reservation
- Cashiering
- Inventory
- Night Audit
- Month End Inventory Report
- Assisting Operation Manager with the daily operations
- Attend to guest enquiries over the counter, email and on the phone
- Able to use OPERA & HMS Systems
- Stocks Ordering
- Handling own property social media website (Facebook)
- Commission checking
- Inter-department cross training (Housekeeping & F&B)
- Other duties assigned by Operation Manager or GM
- Industry Hotel / Hospitality, Specialization Hotel Management/Tourism Services, Role Front Office
Guest Service Executive
Park Hotel Clarke Quay
10.2012 - 08.2017
- Company Overview: Industry Hotel / Hospitality, Specialization Hotel Management/Tourism Services, Role Front Office
- Start off in reservation department and telephone operator. Handling OTAs, TAs and corporate bookings.
- Assist Duty Manager on duty. Reception, check in, check out, cashiering, ordering stocks through SCM systems.
- Attend to guest enquiries.
- Attend to VIP guests.
- Coaching junior staff within the SOP.
- Able to use Opera system.
- Industry Hotel / Hospitality, Specialization Hotel Management/Tourism Services, Role Front Office
Education
Professional Certificate/NiTEC - Business Studies, Administration, Management
Skills
Advanced Opera System
Intermediate HMS
Team supervision
Customer service
Relationship building
Customer service focus
Shift scheduling
Cash management
Performance management
Staff training and development
Staff scheduling
KPI setting and review
New employee training
Additional Information
SGD 3,800, Anywhere in Singapore, With my 10 over years of experience in hotel industry, I believe I can be a great asset to the company.
Jobstreet English Language Assessment
06/16/23, 33/40
Personal Information
- Age: 43
- Expected Salary: SGD 4,600
- Gender: Female
- Nationality: Singapore
Accomplishments
- Supervised team of 16 staff members.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeImportant To Me
Work-life balanceFlexible work hoursPersonal development programsHealthcare benefitsPaid time offTeam Building / Company RetreatsPaid sick leaveCareer advancementCompany CultureLanguages
English
Intermediate (B1)
Indonesian
Elementary (A2)
Timeline
Duty Manager - V Hotel Management
10.2023 - Current
Front Office Supervisor - V Hotel Management
03.2023 - 09.2023
Senior Front Office Executive - V Hotel Management
05.2022 - 02.2023
Front Office Executive - V Hotel Management
03.2021 - 04.2022
Guest Service Executive (Pre-Opening Team) - Aqueen Hotels Pte Ltd
09.2017 - 02.2021
Guest Service Executive - Park Hotel Clarke Quay
10.2012 - 08.2017
BMC Academy - Professional Certificate/NiTEC, Business Studies, Administration, Management