Siti Farliana Binte Abdul Rahman
Summary
With a diverse range of past work experiences, I have gained valuable knowledge that has prepared me to excel under pressure and solve immediate problems systematically. My ability to handle stress and complete assigned tasks diligently has been honed over my eight years at Orchid Bowl. These experiences have instilled in me important qualities such as a strong desire to learn and a determination to excel. Recognized for my organizational skills and meticulous work ethic, I am equally skilled at working independently or as part of a team. My commitment to responsibility and dedication has consistently rewarded me in my professional journey. Now, I am excited to immerse myself in an exciting and creative work environment that will further expand my experience. I am highly motivated to learn new things and contribute as a valuable asset to the organization.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Admin Assistant
Advancer IFM Pte Ltd
02.2025 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
Admin Assistant
Cyclect Facilities Management
02.2020 - 02.2025
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Liaised between clients and vendors and maintained effective lines of communication.
- Streamlined event set-up processes by implementing efficient logistical planning and coordination.
- Prioritized tasks and delegated responsibilities to team members as necessary to ensure efficient completion of all event logistics.
Project Coordinator
Haute Living Pte Ltd
03.2020 - 12.2020
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
- Responded to requests for information on materials to inquiring parties.
Senior Centre Executive
Family Leisure Pte Ltd (Orchid Bowl)
07.2016 - 03.2019
- Handled cash transactions accurately while adhering to company policies regarding refunds or discounts as needed.
- Enhanced customer satisfaction by providing friendly and efficient service at the bowling center.
- Managed lane reservations efficiently, optimizing lane usage and minimizing downtime between games.
- Assisted in organizing and executing successful bowling events, driving increased revenue.
- Assigned work to staff and set schedules
- Created and maintained detailed reports of daily, weekly and monthly operations.
Centre Executive
Family Leisure Pte Ltd (Orchid Bowl)
08.2014 - 07.2016
- Handled cash transactions accurately while adhering to company policies regarding refunds or discounts as needed.
- Enhanced customer satisfaction by providing friendly and efficient service at the bowling center.
- Managed lane reservations efficiently, optimizing lane usage and minimizing downtime between games.
- Assisted in organizing and executing successful bowling events, driving increased revenue.
- Established rapport with regular customers through genuine conversation aimed at understanding their needs/preferences better.
Junior Centre Executive
Family Leisure Pte Ltd (Orchid Bowl)
02.2011 - 08.2014
- Handled cash transactions accurately while maintaining strong attention to detail during busy periods of operation.
- Assisted customers with lane set-up, shoe rental, and equipment selection for optimal performance.
- Fostered positive relationships with regular customers through attentive service delivery that catered specifically to their needs on each visit.
Data Entry
Global Education Link
05.2010 - 08.2010
- Streamlined bookkeeping processes by implementing efficient filing systems and automating data entry tasks.
Store In Charge
Dairy Farm Group
06.2009 - 03.2010
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
- Controlled store inventory and reviewed cash handling and operations reports.
- Completed daily paperwork and computer entry of sales data as established by management.
Pharmacy Assistant (Full Time)
Dairy Farm Group
10.2007 - 06.2009
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
Pharmacy Assistant (Part Time)
Dairy Farm (Guardian Pharmacy)
06.2006 - 09.2007
- Skilled at working independently and collaboratively in a team environment.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Diploma of Business Practice - Hospitality Management
Republic Polytechnic
Singapore04.2025
Primary/Secondary School - "O" Level
Northbrooks Secondary School
Singapore01.2007
Certificate of Education -
Peixin Primary School
Singapore01.2002
Skills
- Microsoft Excel
- Customer Care
- Cashiering
- Emailing
- Microsoft PowerPoint
- Time Management
- Customer service
- Administrative support
- Data entry
- Microsoft Word
- Computer skills
- Office administration
- Microsoft outlook
- File organization
- Computer proficiency
- Documentation and recordkeeping
Certification
- Contribute to Customer Service over Various Platforms, 10/01/19, Current
- Follow Food and Beverage Safety and Hygiene Policies and Procedures, 10/01/19, 10/01/24
- Effective Communication Towards Efficient Problem Solving and Decision-Making Professional Certificate, 01/01/24, Current
- Singaporean Class 3A Drivers License, 07/01/13, Current
Languages
Bahasa Malaysia
English
Timeline
Admin Assistant
Advancer IFM Pte Ltd
02.2025 - Current
Project Coordinator
Haute Living Pte Ltd
03.2020 - 12.2020
Admin Assistant
Cyclect Facilities Management
02.2020 - 02.2025
Senior Centre Executive
Family Leisure Pte Ltd (Orchid Bowl)
07.2016 - 03.2019
Centre Executive
Family Leisure Pte Ltd (Orchid Bowl)
08.2014 - 07.2016
Junior Centre Executive
Family Leisure Pte Ltd (Orchid Bowl)
02.2011 - 08.2014
Data Entry
Global Education Link
05.2010 - 08.2010
Store In Charge
Dairy Farm Group
06.2009 - 03.2010
Pharmacy Assistant (Full Time)
Dairy Farm Group
10.2007 - 06.2009
Pharmacy Assistant (Part Time)
Dairy Farm (Guardian Pharmacy)
06.2006 - 09.2007
Diploma of Business Practice - Hospitality Management
Republic Polytechnic
Primary/Secondary School - "O" Level
Northbrooks Secondary School
Certificate of Education -
Peixin Primary School
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