Siti Abu Samah

• As a QC, I performed audit checks on operators installing compressors for refrigerators

• Registration of patient's particulars in x-ray department according to doctor's letter
• Collection of payment after x-ray is done
• Collection of x-ray film reports and handed to patients
• Handled patient's details according to PDPA regulations
• Promoted a welcoming atmosphere by greeting patients upon arrival, quickly addressing their needs, and answering questions clearly.
• Assisted patients with insurance verification, ensuring accurate billing and prompt payment processing.
• Maintained confidentiality by properly handling sensitive patient information in accordance with HIPAA guidelines.
• Contributed to a positive work environment by effectively collaborating with medical staff and other departments.
• Maintained a clean and organized reception area, creating a comfortable environment for patients and visitors during their time at the facility.
• Supported clinical staff by organizing and maintaining patient records for easy access and updated documentation.
• Managed multiple phone lines, addressing patient inquiries and directing calls to appropriate departments as needed.
• Handled cash transactions accurately while managing the daily collection of copays, deductibles, or other fees from patients at the time of service.
• Streamlined appointment scheduling for improved patient flow and reduced wait times.
• Enhanced patient satisfaction by providing efficient and compassionate service during check-in and check-out processes.

• Worked with chef to prepare daily food specials and other supplies.
• Followed recipes closely for consistent taste, quality and presentation.
• Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
• Prepared food orders to support waitstaff and other team members.

Customer Service Associate

• Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
• Completed data entry to record call notes, suggestions and questions.
• Assisted call-in customers with questions and orders.