Siska Ameera Binte Abdul Rahman
Summary
A seasoned team leader with over ten years of expertise in customer service, project management, logistics, and administration, demonstrating a proactive approach to steering teams and managing multiple concurrent projects. Recognized for strong communication and problem-solving skills that motivate and inspire team members to achieve common goals while delivering exceptional customer service to ensure a positive client experience. Experienced in staff training and development, with a focus on quality assurance and continuous process improvement. Proven track record of managing diverse projects and initiatives that drive organizational growth and success.
Professional with strong background in providing exceptional customer service in high-pressure environments. Adept at ensuring passenger safety and comfort, with focus on team collaboration and adaptability to changing needs. Skilled in conflict resolution, communication, and emergency response procedures. Reliable and results-driven, consistently meeting and exceeding employer expectations.
Overview
14
14
years of professional experience
Work History
Patient Liaison Officer (Part-Time)
Virtus Fertility Centre Singapore
08.2024 - 12.2024
- Served as the primary point of contact for patients undergoing fertility treatments, providing guidance and emotional support.
- Coordinated patient appointments, follow-ups, and between doctors, nurses, and lab staff.
- Addressed patient concerns, ensuring a smooth and compassionate experience throughout their fertility journey.
- Maintained confidentiality and sensitivity while handling patient records and treatment information.
- Facilitated communication between patients, embryologists, and fertility specialists to ensure clarity and comfort.
Assistant Supervisor & Consultant
Orchard Clinic
12.2022 - 12.2023
- Led operations at Parkway Parade Branch, implementing innovative marketing initiatives that resulted in increased sales and improved customer engagement.
- Conducted extensive training for staff in sales techniques, consulting, treatment protocols, and administrative duties, resulting in improved team performance and enhanced customer satisfaction.
- Implemented and maintained efficient processes and SOPs, resulting in streamlined branch operations and enhanced productivity.
- Served as the primary point of contact for sales and administrative matters at Parkway Parade Branch, enhancing communication efficiency and customer satisfaction.
- Consistently exceeded sales targets, resulting in significant contributions to overall business growth.
- Cultivated strong client relationships through effective communication and rapport-building, resulting in enhanced client satisfaction.
- Delivered exceptional customer service by resolving complaints and facilitating refunds, leading to increased customer satisfaction.
- Collaborated with the Management Team on strategic projects, resulting in the achievement and surpassing of KPIs.
- Delivered exceptional customer service and maintained operational excellence, resulting in a consistent 5-star Google rating.
- Facilitated the launch of the Parkway Parade branch, resulting in a significant expansion of the client base and enhanced brand visibility.
Client Educator
Orchard Clinic
11.2021 - 11.2022
- Executed top-tier treatments, resulting in exceptional customer satisfaction.
- Managed front desk operations, appointment scheduling, and inventory management, enhancing overall office efficiency and improving client satisfaction.
- Addressed client inquiries through phone, social media, and email, resulting in enhanced client satisfaction.
Customer Experience Specialist
Agoda
06.2021 - 10.2021
- Delivered exceptional customer service by effectively managing customer inquiries through phone, email, and live chat channels, resulting in improved customer satisfaction.
- Managed a high volume of client and customer interactions with professionalism, enhancing overall satisfaction and fostering positive relationships.
Flight Stewardess
Singapore Airlines Limited
02.2015 - 02.2020
- Provided exceptional customer service, enhancing passenger comfort and ensuring safety during the journey.
- Demonstrated adept crisis management skills through effective scenario training.
- Ensured strict adherence to aviation regulations, enhancing the airline’s esteemed reputation.
Project Logistic Officer
Blue Water Shipping Singapore Pte Limited
08.2013 - 12.2014
- Spearheaded comprehensive import-export logistics, successfully managing both sea and air freight, which ensured the timely and safe delivery of specialized shipments, including general, out-of-gauge, and hazardous materials.
- Coordinated cross-trade projects across South Korea, Japan, and India, resulting in timely and efficient execution of initiatives.
Intern
Maritime & Port Authority of Singapore
09.2010 - 03.2011
- Led cross-functional projects across Marine Safety, Service, and MPA OSDC, resulting in enhanced operational collaboration.
- Managed participation in prominent industry conferences such as SIBCON 2010 and INTERCANKO 2011, which resulted in increased brand visibility.
- Oversaw meticulous record-keeping and administrative tasks, resulting in enhanced efficiency of department operations.
Education
BSc (Honors) Degree - undefined
Plymouth University
01.2013
Diploma - undefined
Singapore Polytechnic, Singapore Maritime Academy
01.2012
GCE 'O' Levels - undefined
Pasir Ris Crest Secondary School
01.2008
Skills
- Customer Service
- Microsoft Office
- Communication
- Team Management
- Problem Solving
- Administrative Task
Languages
English
Malay
Timeline
Patient Liaison Officer (Part-Time)
Virtus Fertility Centre Singapore
08.2024 - 12.2024
Assistant Supervisor & Consultant
Orchard Clinic
12.2022 - 12.2023
Client Educator
Orchard Clinic
11.2021 - 11.2022
Customer Experience Specialist
Agoda
06.2021 - 10.2021
Flight Stewardess
Singapore Airlines Limited
02.2015 - 02.2020
Project Logistic Officer
Blue Water Shipping Singapore Pte Limited
08.2013 - 12.2014
Intern
Maritime & Port Authority of Singapore
09.2010 - 03.2011
BSc (Honors) Degree - undefined
Plymouth University
Diploma - undefined
Singapore Polytechnic, Singapore Maritime Academy
GCE 'O' Levels - undefined
Pasir Ris Crest Secondary School