Siriporn Jeenotan
Summary
Dedicated Sale support professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Internet Researcher
Centific Global Solutions (SG) Pte Ltd
02.2024 - Current
- Work on the search evaluation project based on a deep understanding of user intent and relevance.
- Evaluate and grade search results based on the in-country knowledge and culture to enhance the relevance of search evaluations.
- Analyze and comprehend user intent behind search queries to optimize search result grading.
- Ensure the highest quality standards in search result evaluation processes.
Customer Service Executive
Skynet Digital Marketing Pte Ltd.
06.2020 - 03.2023
- Developed working relationships with local and overseas customers
- Update customers information, keep records of customer interaction and transactions
- Process order forms, applications and payments
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Follow up to ensure that appropriate actions are taken on customer requests
- Refer unresolved customer inquires or special requests to designated departments for further investigation and follow up
- Support sales and business development department
Administration Officer
Mea Fah Luang University
03.2013 - 07.2017
- Planning activities and training section for teaches
- Arrange activities for students fresher
- Prepare regular report on activities expenses
- Managed team petty cash, purchase orders and account transactions
- Prepared agendas and took notes at meetings to archive proceedings
- Aided colleagues, teachers, and students through regular communication and assistance
- Prepare reports and presentations with statistical data
- Update website for new event and new information
- Communicate and follow up with internal and external
- Arrange and Booking online meeting room as require
Program Coordinator
College of Management Mahidol University
08.2004 - 06.2011
- Planing program and coordinator for course syllabus with teachers
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Organized and managed program development from conception through successful execution.
- Organized program activities for students
- Schedule and arrange meeting for teacher and students
- Created website and manage communications through media relations on social media etc.
- Created and delivered program training and education to keep participants knowledgeable about program and provide necessary skills to participate productively.
- Update students information, grade records, study plan
- Tracked and reported expenses accurately to manage program budgets
Education
Bachelor of Arts - Mass Communication
Ramkhamhang University
Skills
- Administrative support
- Microsoft Office Word, Excel, Power point,Canvas
- Written and Spoken English
- Keyword Research
- Web Analytics
- Cross-Functional Teamwork
- Effective Communication
- Online Databases
Timeline
Internet Researcher
Centific Global Solutions (SG) Pte Ltd
02.2024 - Current
Customer Service Executive
Skynet Digital Marketing Pte Ltd.
06.2020 - 03.2023
Administration Officer
Mea Fah Luang University
03.2013 - 07.2017
Program Coordinator
College of Management Mahidol University
08.2004 - 06.2011
Bachelor of Arts - Mass Communication
Ramkhamhang University
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