Sirinat Kruama
Singapore
Summary
Experienced with providing excellent customer service and managing front desk operations. Utilizes strong communication skills and organized approach to ensure efficient and welcoming environment for clients. Track record of effectively handling scheduling and administrative tasks to support smooth spa operations.
Overview
5
5
years of professional experience
Work History
Spa Receptionist
Dusit Thani Laguna Singapore
Changi Singapore
09.2024 - 04.2025
- Greeted and assisted clients, ensuring a welcoming atmosphere and addressing inquiries promptly.
- Scheduled appointments and managed booking system, optimizing daily operations and client flow.
- Processed payments accurately, maintaining financial integrity and providing receipts for services rendered.
- Coordinated with therapists to communicate service availability, enhancing client satisfaction.
- Maintained cleanliness and organization of reception area, promoting a professional environment.
- Maintained cleanliness of reception area, contributing to an inviting atmosphere for guests.
- Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
- Handled payments and processed credit card transactions.
- Consistently kept reception area clean and tidy and maintained presence at desk area.
- Communicated with spa team members if clients canceled or changed appointment times.
- Facilitated seamless check-in and check-out processes, optimizing the overall guest experience.
- Updated customer records and maintained accurate client information.
Cashier receptionist
Healing Thai Massage
Singapore
12.2022 - 08.2024
- Operated cash register and accurately processed payments, returns, and exchanges.
- Built and maintained positive working relationships with co-workers.
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner.
- Basic Mathematics
- Return and Exchange Processing
- Cash Register Operation
- Microsoft Office
- Honest and Dependable
- Identification checks
- Payment Processing
- Cash register systems
- Refunds and exchanges
- Gift Wrapping Daily Reporting
- Cash Register Operations Cash Handling
- POS Systems
- Refund handling
- Coin and Currency Counting Cash Drawer Balancing Service Minded
Administrative Assistant
Three Tree Logistics & Solutions Pte Ltd
Singapore
04.2020 - 06.2022
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Improved document processing speed by introducing automated templates for routine correspondence.
- Developed filing system for historical documents, preserving important company records and improving access to information.
- Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
Education
Bachelor of Business Administration - Management
Rajamangala University of Technology Lanna
Chiangrai03.2013
Diploma - Marketing
Phayao Business Administration school
Phayao03.2011
Skills
- Microsoft Office (Word, Excel,Power Point)
LANGUAGES
English
Intermediate (B1)
Thai
Bilingual or Proficient (C2)
Chinese
Beginner (A1)
Hobbies and Interests
Internet, TikTok, book, reading, cooking etc.
Timeline
Spa Receptionist
Dusit Thani Laguna Singapore
09.2024 - 04.2025
Cashier receptionist
Healing Thai Massage
12.2022 - 08.2024
Administrative Assistant
Three Tree Logistics & Solutions Pte Ltd
04.2020 - 06.2022
Diploma - Marketing
Phayao Business Administration school
Bachelor of Business Administration - Management
Rajamangala University of Technology Lanna