Summary
Overview
Work History
Education
Skills
Software
Certification
Interests
Timeline
Generic
Sirilak Thainua

Sirilak Thainua

Spa Therapist

Summary

Knowledgeable Spa Professional with solid background in providing therapeutic support to diverse clients. Recognized for effectively addressing client needs and fostering positive outcomes through tailored interventions. Demonstrated proficiency in active listening and empathetic communication.



Overview

25
25
years of professional experience
1
1
Certification
3
3
Languages

Work History

Body Therapist

Strip Pte Ltd
07.2019 - Current
  • Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
  • Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
  • Assisted clients in understanding benefits of massage therapy to provided education on self-care techniques.
  • Promoted wellness by educating clients on self-care and stress management techniques.
  • Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
  • Achieved high levels of customer satisfaction with empathetic listening skills and clear communication about treatment plans.
  • Generated additional revenue for the spa by upselling add-on services like hot stone therapy and body scrubs during appointments.
  • Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
  • Evaluated client conditions to recommend appropriate massage therapy methods.
  • Boosted repeat business through outstanding customer service and personalized massage experiences.
  • Fostered a positive and calming atmosphere in the treatment room, allowing clients to feel comfortable and at ease during their sessions.
  • Performed detailed assessments to identify areas of tension or discomfort, leading to more effective treatments.
  • Researched new techniques to stay up to date with trends and developments in massage therapy industry.
  • Offered aromatherapy, hot stones and cupping as part of massage treatments.
  • Expanded clientele by offering specialized treatments such as deep tissue, sports, and prenatal massages.
  • Provided clear, concise instructions to clients to prepare for massage services.
  • Engaged in continuous professional development to stay abreast of latest trends and techniques in massage therapy.
  • Maintained meticulous hygiene and safety standards in treatment area, ensuring safe and inviting space for clients.
  • Performed aroma therapies and specialized relaxation techniques.
  • Prepared oils and lotions for massages.
  • Educated clients on benefits of massage and recommended home care techniques.

Body Therapist

Hands+Feet Studio
06.2017 - 01.2019
  • Developed strategies to help patients cope with stress and anxiety and build resilience.
  • Developed creative therapeutic approaches to address unique client challenges and promote lasting change.
  • Developed strong therapeutic alliances, ensuring patient comfort and trust throughout treatment process.
  • Enhanced patient well-being by developing and implementing tailored therapy plans.

Service Crew Member

Tehrani Corporation Pte Ltd
09.2015 - 12.2016
  • Enhanced customer satisfaction by providing efficient and friendly service.
  • Prepared food items accurately and quickly, adhering to strict food safety guidelines.
  • Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
  • Maintained a clean and organized work environment for improved customer experiences.
  • Collaborated with team members to meet high standards of service during peak hours.
  • Kept customers and crew areas organized.
  • Kept all prep areas clean by sweeping, mopping, and washing down counters.
  • Provided exceptional customer service, resulting in increased repeat business and positive reviews.

Spa Manager

Rosemarin Spa
01.2007 - 12.2012
  • Trained and mentored staff members to achieve optimal performance levels and maintain high standards of service.
  • Utilized promotions, print and digital marketing to attract new clients.
  • Managed activities related to staff training, treatment procedures, inventory management and marketing.
  • Established a welcoming atmosphere for guests through exceptional customer service interactions from arrival to departure.
  • Enhanced customer satisfaction by implementing innovative spa services and treatments.
  • Maintained cleanliness and safety standards within the spa facility, ensuring compliance with all regulations.
  • Recorded product sales into spa's weekly income report.
  • Maximized efficiency through time management and staff supervision to boost productivity.
  • Implemented policies and procedures that optimized operational efficiency within the spa facility.
  • Resolved conflicts between staff members or customers swiftly and professionally, fostering a positive work environment for all parties involved.
  • Streamlined appointment scheduling for improved efficiency and increased bookings.
  • Greeted spa guests warmly to create positive first impression of establishment.
  • Ensured strict adherence to sanitation protocols, protecting both guests'' health as well as the reputation of the spa business.
  • Managed inventory control, reducing waste and lowering product costs.
  • Oversaw upkeep of entire facility and notified maintenance for service repairs.
  • Led spa tours for new members to familiarize guests with services provided.
  • Developed strong relationships with vendors to secure best pricing on products and supplies.
  • Elevated spa ambiance, selecting soothing music and aromatic scents that significantly increased repeat client visits.
  • Resolved client complaints with empathy and professionalism, maintaining high standards of customer service.

Photo Shop Owner

Self-employeed
01.2001 - 10.2004
  • Maintained accurate financial records, including sales reports, expense tracking, and budget management.
  • Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
  • Improved profit margins by carefully analyzing sales data and adjusting pricing strategies accordingly based on demand fluctuations or competitor activity.
  • Developed loyal customer base by consistently delivering high-quality products and personalized service.

Education

No Degree - ITEC Diploma in Holistic Massage

SPATEC
Singapore
04.2001 -

Bachelor of Arts - Communications

Chiang Rai Rajabaht University
Thailand
04.2001 -

Skills

Client Relations,

Organizational skills

Attention to detail

Problem-solving abilities

Software

Ms office

Certification

ITEC - Diploma in Holistic Massage

Interests

Content Creation

Stock Market and Investing

Timeline

Body Therapist

Strip Pte Ltd
07.2019 - Current

ITEC - Diploma in Holistic Massage

01-2018

Body Therapist

Hands+Feet Studio
06.2017 - 01.2019

Service Crew Member

Tehrani Corporation Pte Ltd
09.2015 - 12.2016

Spa Manager

Rosemarin Spa
01.2007 - 12.2012

No Degree - ITEC Diploma in Holistic Massage

SPATEC
04.2001 -

Bachelor of Arts - Communications

Chiang Rai Rajabaht University
04.2001 -

Photo Shop Owner

Self-employeed
01.2001 - 10.2004

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