Hi, I’m
Sirikamon Morhummad
Singapore
Summary
Accomplished Guest Service Officer with a proven track record at RC Hotel Pte Ltd, excelling in guest relations and complaint handling. Demonstrated ability to surpass sales goals and enforce quality service standards, showcasing exceptional cross-cultural sensitivity and a professional appearance. Achieved significant improvements in organizational efficiency and customer satisfaction.
Overview
6
years of professional experience
Work History
RC Hotel Pte Ltd
Guest Service Officer
02.2024 - Current
Job overview
- Company Overview: Fairmont Swissotel Singapore
- Managing employees: Supervising and guiding employees, addressing conflicts, and providing feedback and coaching
- Ensuring targets are met: Ensuring employees meet sales and customer service goals
- Maintaining inventory: Managing inventory levels and conducting audits
- Enforcing policies: Implementing and enforcing company policies and procedures
- Coordinating with other departments: Working with other departments to improve organizational efficiency
- Controlling expenses: Gathering and submitting budget information, scheduling expenditures, and monitoring variances
- Providing quality service: Enforcing quality and customer service standards
- Fairmont Swissotel Singapore
Chateraise
Sales Service Associate
01.2021 - 03.2022
Job overview
- Customer service: Greeting customers, answering questions, and providing a pleasant experience
- Sales: Selling products or services, making offers, and closing sales
- Merchandising: Setting up displays and maintaining the sales floor
- Inventory: Managing inventory
- After-sales support: Handling returns and refunds, and resolving complaints
Emirates Singapore
Sales Service Associate
04.2019 - 03.2021
Job overview
- Company Overview: Changi Airport Terminal 1
- Customer service: Greeting customers, taking orders, and providing excellent customer service
- Drink preparation: Mixing drinks, pouring wine and beer, and serving drinks
- Payment: Receiving payment for drinks and providing change
- Bar maintenance: Keeping the bar clean and organized, stocking supplies, and following safety and sanitation guidelines
- Customer monitoring: Monitoring customer consumption and stopping service when necessary
- Drink knowledge: Maintaining a working knowledge of drink menus and specials
- Changi Airport Terminal 1
Education
(ICT)Islamic College of ThailandBangkok
12.2002
Primary School Somthawin Sukumvit Bangkok
01.1997
Skills
- Guest relations
- Complaint handling
- Professional appearance
- Cross-cultural sensitivity
Languages
English
Intermediate (B1)
Thai
Bilingual or Proficient (C2)
Timeline
Guest Service Officer
RC Hotel Pte Ltd
02.2024 - Current
Sales Service Associate
Chateraise
01.2021 - 03.2022
Sales Service Associate
Emirates Singapore
04.2019 - 03.2021
(ICT)Islamic College of Thailand
Primary School Somthawin Sukumvit
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