Siraprapha Klinphoh
Si Racha,20
Summary
Several years of experiences with International Manufacturing Company.
Professional in customer services. Currently i’m seeking for a new challenge which allowing me to contribute my skills and Knowledge.
Overview
10
10
years of professional experience
Work History
Senior Customer Service
Transitions Optical Thailand
02.2024 - Current
- Handle order processing and control on time delivery as customer requirements.
- Enter customer demand and forecasts into the system. Coordinate with other functions in order to ensure that all customer orders are completed and delivered on time.
- Coordinate with the forwarder and logistic company for outbound. Responsible for reporting and monitoring of customer service issues.
- Check orders with inventory on hand, follow with customer for delivery schedule to minimize inventory on hand and optimize working capital impact.
Global Service Admin
Viking Life Saving Equipment Thailand Ltd.,
04.2019 - 01.2024
- Responsible for coordinating all SOA and Managed Service customer invoices based on rules & regulations, policies and workflows.
- Ensure correct documents related to the customer invoice. Response to internal / external of customer emails on daily basis.
- Assign tickets/ tasks from emails or inside system to the team members. First point of contact between Sales and Service units and HQ on day to day invoicing.
- Work with other team members to ensure that invoicing tasks deliver to internal/ external customers on time.
- The Service Administrator is actively participating in the development and implementation of relevant tools and systems.
- Provide flexible support to tasks/ problems whenever required to enable effective invoicing process.
- The Service Administrator is actively participating in continuous process and quality improvements.
Logistics Coordinator
Akzo Nobel Coatings
03.2018 - 03.2019
- Manage demand activity for ensure maximum coordination and effective use of resources and materials achieved all times.
- Handle all issue to meet CS requirements. Manage and control KPI and OTIF or other objectives to support and drive site level KPI continuous improvement.
- Regular review FG master data with planning and production for on time delivery.
- Responsibility for PL and Invoice for both local and export shipment.
Customer Program Management Analyst
Celestica Co., Ltd.,
08.2014 - 02.2018
- Coordination and daily communication with oversea customers in term of Schedule Commitment, Product Delivery, Engineering Change Notice.
- Interface with customers for all concerned activities to ensure that products are built and shipped to meet customers requirement.
- Handle on contract execution, program tracking, performance analysis, customer issues resolution monitoring, forecasting and planning, efficiency and execution of account strategies
Education
Bachelor of Arts - Business English
Assumption University
Bangkok , Thailand10.2013
Skills
- Good motivator and problem solver
- Good command in English both spoken and written
- Positive attitude and Service mind
- Strong interpersonal and communication skills
- Well organized , Multitasking with sense if urgency
- Able to work under pressure Comfortable working both independently and in team environment
Languages
English
Upper intermediate (B2)
Timeline
Senior Customer Service
Transitions Optical Thailand
02.2024 - Current
Global Service Admin
Viking Life Saving Equipment Thailand Ltd.,
04.2019 - 01.2024
Logistics Coordinator
Akzo Nobel Coatings
03.2018 - 03.2019
Customer Program Management Analyst
Celestica Co., Ltd.,
08.2014 - 02.2018
Bachelor of Arts - Business English
Assumption University
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