Siow Fong Ngiam
Summary
Service-focused Valet with record of success in coordinating smooth placement and retrieval of customer vehicles. Dedicated to preventing damages and maximizing customer satisfaction by professionally operating cars, trucks and SUVs. Safe and attentive driver with clean history. Customer service professional with experience in providing reliable parking assistance. Proven skill in handling different situations with poise and professionalism. Quickly handles customer service issues, expertly parks cars and maintains safe and secure parking experience for guests. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Valet Supervisor
One Stop Valet
01.2016 - Current
- Trained junior staff in customer care, driving and parking operations to uphold standards.
- Answered guest's questions about property amenities and services.
- Entered guest vehicle information and location in computerized valet parking system.
- Located and retrieved vehicles quickly to minimize customer wait times.
Rental Admin
Rent And Go
09.2022 - 08.2023
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Drafted and reviewed lease agreements to lay out terms and conditions of rental and protect owner and renter rights.
- Responded quickly to customer inquiries, answering questions and offering insight into products.
- Kept up-to-date rental records and customer information in company systems to track client interests and preferences.
- Managed multiple tasks in high-volume environment.
- Determined clients' needs and helped select appropriate rentals fulfilling requirements.
Courier Supervisor
NK Express
11.2021 - 06.2022
- Drove safely at all times to avoid accidents and harm.
- Followed company policies and procedures during shift.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
- Verified package information to check for accuracy and completeness.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Monitored workflow to improve employee time management and increase productivity.
Admin Assistant Support
Singapore Army Force
10.2019 - 10.2021
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
Maintenance Technician Intern
John Ackerman
10.2018 - 03.2019
- Operated varied hand and power tools to complete repairs.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Followed safety protocols to minimize workplace accidents.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
Banquet Server
Evergreen
01.2014 - 01.2016
- Set up banquet tables and chairs based on event requirements.
- Carried out professional service, retaining polite and friendly approach at all times.
- Provided friendly, courteous service to create memorable moments for guests.
- Arranged linens and table settings according to seating plan and event theme.
Education
High School Diploma -
Republic Polytechnic
Woodlands, Null, Singapore05.2019
Skills
- Cash handling expertise
- Conflict resolution
- Interpersonal skills
- Resource allocation
- Delegation and supervision
- Team leadership
- Inventory management
- Record-keeping abilities
Languages
Chinese (Mandarin)
Upper intermediate (B2)
English
Intermediate (B1)
Timeline
Rental Admin
Rent And Go
09.2022 - 08.2023
Courier Supervisor
NK Express
11.2021 - 06.2022
Admin Assistant Support
Singapore Army Force
10.2019 - 10.2021
Maintenance Technician Intern
John Ackerman
10.2018 - 03.2019
Valet Supervisor
One Stop Valet
01.2016 - Current
Banquet Server
Evergreen
01.2014 - 01.2016
High School Diploma -
Republic Polytechnic
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