Simranjeet Singh
Summary
To establish myself and achieve an eminent position in an organization that offers a
challenging career & growth opportunity that will help me to enhance my professional as well as personal learning.
Overview
10
10
years of professional experience
Work History
Team Coach
Carlson Wagonlit Travel India Private Limited
06.2022 - Current
- Reservation, Rebooking, Refunds, Reconfirmation on Sabre, World span, Amadeus and Power Turbo portal (CWT in-house tool).
- Making quotations and proposals for corporate houses with their travel plans.
- Take huddles and sessions of team to share new updates.
- Maintaining SLA for calls and emails.
- Work allocation among team members.
- Floor support and supervision.
- Handle ticketing team and resolve their issues.
- Do daily audits of reissuance and fresh issuance of the ticketing team.
Senior Travel Counselor
Greaves Travel India Private Limited
06.2018 - 06.2022
- Handling corporate clients as well as travel agent's queries
- Issuing a new ticket, ticket exchanges, ticket refunds, hotel, car, packages, etc
- Handling after hours queries for travel agencies associated with Travel Leaders
- Handling clients from USA, Canada Ireland and India
- Advising about the Visa or transit Visa as per itinerary
- OBT queues management
- Hotel booking on GDS with negotiated rates and Travel Leaders' deals around the world
- Promoting hotel chains like Marriott, Four Seasons, IHG, Hyatt, etc.
Senior Travel Counselor
Carlson Wagonlit Travel India Private Limited
03.2016 - 06.2018
- Responsible for taking care of Corporate booking for Accenture
- Making itineraries according to the client need (International & Domestic)
- Advising about the Visa or transit Visa
- Ticketing and Reservation (International & Domestic)
- Handling last minute queries (Exchange & Refund)
- Voluntary and Involuntary Schedule change
- Flight Arrivals, Departure information and E-Ticket Modification.
Travel Counselor
KRISSAR INFOTECH PRIVATE LIMITED
08.2014 - 03.2016
- Handling queries of USA & UK passengers
- Responsible for taking care of passengers with Air Ticket, Visa, Hotel, Car Rental
- Making Travel Insurance policies & Billing
- Handling invoices of the transaction
- Travel arrangements for domestic as well as online reservation
- Helping travelers to understand the travel process
- Checking availability of domestic & international flights.
Education
Bachelor of Arts -
Sun Rise University
India05.2017
Diploma in Tourism & Ticketing -
IATA UFTAA Certified
09-2015
Senior Secondary from NIOS -
Secondary from CBSE -
Skills
- Travel Software
- Sabre
- World span
- Amadeus
- Ms-office
- MS Word
- MS Excel
- PowerPoint
Timeline
Team Coach
Carlson Wagonlit Travel India Private Limited
06.2022 - Current
Senior Travel Counselor
Greaves Travel India Private Limited
06.2018 - 06.2022
Senior Travel Counselor
Carlson Wagonlit Travel India Private Limited
03.2016 - 06.2018
Travel Counselor
KRISSAR INFOTECH PRIVATE LIMITED
08.2014 - 03.2016
Bachelor of Arts -
Sun Rise University
Diploma in Tourism & Ticketing -
IATA UFTAA Certified
Senior Secondary from NIOS -
Secondary from CBSE -
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