Summary
Overview
Work History
Skills
Collaboration
Timeline
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Simon Chua Lai Chye

Summary

Experienced Senior Manager at Resort World Sentosa in Singapore specializing in food, beverage, and hospitality. Skilled in training and mentoring team members to deliver exceptional guest services at USS. Over 5 years of F&B Management experience overseeing operations for 10 restaurants, ensuring top-tier guest satisfaction and hygiene standards. Prioritizes staff training, financial oversight, and process improvements for memorable guest experiences in high-pressure and VIP service settings.

Overview

10
10
years of professional experience

Work History

Senior Manager

Resort World Sentosa Singapore
06.2024 - Current
  • I currently working in Resort World Sentosa Singapore but what makes me tick is my heart still have the passion in food, beverage and hospitality.
  • My job is to master as much 'Attractions Rides and shows' in the USS. Only then, I could be able to train the trainees and emphasize on to their services.
  • To I-recognise the team members for their effort who serve the guests well and beyond.
  • Also, to ensure the guests have a memorable experience.

Yayoi Japanese Restaurant
01.2019 - 05.2024
  • Experienced in F&B Management with over 5 years hospitality industry.
  • Initially, managing 10 restaurants operations leading a diverse teams to ensure top-tier guests satisfaction and maintain high hygiene and service standards.
  • Believe in staff training, financial oversight and process improvements.
  • Adapt at working in high pressure environments and VIP Service settings.
  • Collaborated with HR, Finance and Procurement, especially alias with HR to identify staffing needs, participate in the hiring process and ensure that new hires align with departmental goals.
  • Coordinating on employee training programs to entrance skills and performance.
  • Core Competencies: F&B Operations Management, VIP Guest Services, Hygiene and safety Compliance, Staff Training and Development, Inventory and Cost Control, Scheduling and Payroll Management, Cross Department Coordination.

Belmondo Italian Restaurant
03.2015 - 12.2018
  • Company Overview: This is a family business restaurant
  • Supporting GM in managing day to day operations in semi-fine dining restaurant.
  • Lead a team of 6 for Service and Kitchen staff, maintaining high standards in hygiene, service and food safety.
  • Handled VIP clients addressed service recovery with professionalism and discretion.
  • Trained new hires on service standards on food and basic wine knowledge.
  • Assisted in staff appraisals, performance feedback and team building efforts.
  • This is a family business restaurant

Skills

  • F&B Operations Management
  • VIP Guest Services
  • Hygiene and safety Compliance
  • Staff Training and Development
  • Inventory and Cost Control
  • Scheduling and Payroll Management
  • Cross Department Coordination
  • Customer service
  • Product and service sales

Collaboration

HR, Finance, Procurement, Collaborated with HR to identify staffing needs, participate in the hiring process, and ensure new hires align with departmental goals. Coordinated employee training programs to enhance skills and performance.

Timeline

Senior Manager

Resort World Sentosa Singapore
06.2024 - Current

Yayoi Japanese Restaurant
01.2019 - 05.2024

Belmondo Italian Restaurant
03.2015 - 12.2018

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Simon Chua Lai Chye