SIMON CHAN
IT Management
Singapore
Summary
Resourceful, hardworking, team player, adaptable, passionate and self-motivated IT professional with more than 25 years of experience, specializing in IT Project Management, IT (Hardware / Software / Infrastructure) Management and Administration.
Overview
24
24
years of professional experience
12
12
years of post-secondary education
Work History
Cloud Infrastructure Engineer
SkillsFuture Singapore
6 2018 - Current
- Responsible for the Government Agency’s ICT infrastructure aspects of the projects from initiation to implementation
- Projects successfully implemented including migration of EUCD devices and copiers
- Managed Office365 deployment and assigning client license to user’s various devices, creating security groups via Microsoft 365 Admin Center
- Managed a team of desktop engineers on sites with agility via Jira, to support daily operation and business needs
- Managed designated vendors and ICT contracts to ensure vendors meet contractual obligations, leading to successful delivery of the projects
- Evaluated business and stakeholder requirements, review organisational ICT infrastructure as well as design and implementation of ICT architecture to meet current and future requirements.
IT Infrastructure Project Manager / IT Infrastructure Engineer
CareerBuilder
08.2014 - 01.2018
- Successfully led 6 offices build out and system migration projects for Office Moves, New Office Builds, Business Acquisition & Data Migration in 6 APAC offices
- Provided solutions for IT Lifecycle Management on out of warranty IT devices in APAC, EMEA and US
- Successfully designed, deployed, managed and proactively monitored 13 conference rooms in APAC on automated auto sensing, video conferencing and wireless presentations using Extron, Crestron, Samsung, Logitech and Yamaha audio visual technologies in APAC offices
- Led in roll out and training users for Zoom conference collaboration to the APAC business community
- Worked with US development teams to roll out and maintained in house software solutions for meeting schedulers and signage on IOS and Android devices
- Management and communication with stakeholders and suppliers, to ensure processes and targets are accomplished according to corporate standards and procedures
- Facilitated, deployed and supported with Regional IT Teams for EUC projects, AeroHive AP Cloud based access points, Opengear, LAN network switches and routers, workstations and digital signage
- Supported End users and VIP users in APAC offices
- Supported Windows OS and Office365 migration for APAC users.
System Administrator / Administration Executive cum Procurement
Brinks Singapore
05.2009 - 07.2014
- Maintained ATM cash deliverable and security system
- Maintained and administrated for about 250 sets of CCTV security cameras and 2 surveillance systems
- Managed and administrated ERP for ATM and cash flow applications
- Assisted in new office build out and designed IT Infrastructure successfully
- Managed and controlled all IT administration on 4 Windows platform servers and software applications
- Maintained and supported LAN and physical network points, and devices such as routers and switches
- Liaised with suppliers on purchasing and supported about 100 end users locally at 2 office locations.
Project Executive / IT Administrator
Intracon Asia Pacific
07.2007 - 11.2008
- Supported projects with data analysis and infrastructure design on network/standalone printers, scanners and fax machine, to help clients to save cost effectively
- Preparation of software and hardware, and administrated controls on all in house MFP printers, scanners, fax and copier machines for training purposes
- Administration of 2 servers and installed of network points and switches
- Supported internal users and VIP users from Singapore, Europe and US offices.
Regional Information System Coordinator
Textainer Equipment Management
12.2000 - 08.2004
- Deployed and administrated 7 offices in APAC region, with 14 units of Windows servers and applications
- Administration and support for about 80 regional end users daily
- Consolidated server migration and WAN and LAN infrastructure with Internet Service Providers with global IT teams
- Maintained networking devices, such as routers, switches and remote office support
- Supported local and oversea suppliers on purchasing and supporting matters.
Education
Certified ITIL Foundation -
01.2018 -
Lean Kanban Foundation - undefined
10.2016 -
Project Management for IT - undefined
09.2016 -
Certified Scrum Master - undefined
01.2016 -
Advanced Diploma in Computer Studies - undefined
Informatics Computer School
01.1995 - 01.1997
NCC Diploma in Computer Studies - undefined
Informatics Computer School
01.1991 - 01.1993
Project Management Professional -
01.2015 - 01.2023
Skills
Project management
Operation management
Value added skills
IT Project Management
Regional IT Support & Administration
Supplier Management
Systems & IT Office Build Out
End User Computing (EUC) Support
Budget Administration
Lean Kanban
Office365 Administration
Contract Negotiation
Agile Methodology Scrum
Active Directory
Meeting Rooms Collaborations
Training
Apple MAC/IOS Support
Áudio Visual Conference
Relationship Management
Network Infrastructure
IT Documentation
Systems Migration
ITSM
Office365 Migration
Network Monitoring tools
Languages
English
Upper intermediate (B2)
Malay
Upper intermediate (B2)
Chinese (Mandarin)
Intermediate (B1)
Chinese (Cantonese)
Intermediate (B1)
Timeline
Certified ITIL Foundation -
01.2018 -
Lean Kanban Foundation - undefined
10.2016 -
Project Management for IT - undefined
09.2016 -
Certified Scrum Master - undefined
01.2016 -
Project Management Professional -
01.2015 - 01.2023
IT Infrastructure Project Manager / IT Infrastructure Engineer
CareerBuilder
08.2014 - 01.2018
System Administrator / Administration Executive cum Procurement
Brinks Singapore
05.2009 - 07.2014
Project Executive / IT Administrator
Intracon Asia Pacific
07.2007 - 11.2008
Regional Information System Coordinator
Textainer Equipment Management
12.2000 - 08.2004
Advanced Diploma in Computer Studies - undefined
Informatics Computer School
01.1995 - 01.1997
NCC Diploma in Computer Studies - undefined
Informatics Computer School
01.1991 - 01.1993
Cloud Infrastructure Engineer
SkillsFuture Singapore
6 2018 - Current