Sim Jun Hao (Chester)
Assistant Restaurant Manager
Summary
Bilingual Assistant Restaurant Manager accustomed to supervising high-volume environments and alleviating process issues. Highly effective working with people from all walks of life.
Overview
13
13
years of professional experience
Work History
Part Time Server/Bartender
BYD By 1826
12.2023 - Current
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Participated in promotional events, representing the establishment positively while showcasing signature cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
Part Time Server
Burger&Lobster
08.2023 - 12.2023
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
Restaurant Floor Executive(Part Time)
Violet Oon
11.2022 - 08.2023
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
- Demonstrated knowledge of diverse menu offerings, guiding guests towards optimal meal choices based on preferences or dietary requirements.
- Collaborated with management to develop strategies for improving service quality and addressing identified areas of concern.
Assistant Manager
7s Kappo
12.2021 - 09.2022
- Provide table service, answer any questions about the menu or their order, talk directly with guests, describe items on the menu, make recommendations and ensure guests have the best possible experience
- Fulfilling the duties and responsibilities required: presentation skills, attention to detail, and the ability to meet any special qualifications the restaurant has.
Management Trainee
7s Cafe
09.2021 - 12.2021
- Worked under the supervision of managers and executives in organizations to acquire all essential knowledge to become future managers, often in particular fields, such as marketing, sales, or operations.
Supervisor
Budapest Rose (SEARED)
05.2021 - 07.2021
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Assistant Restaurant Manager
Phat Burger Bro
01.2021 - 04.2021
- Manages and lead a team of employees
- Communicates company goals, safety practices, and deadlines to team
- Motivates team members and assesses performance
- Provide help to management, including hiring and training, and keeping management updated on team performance
- Assisting customers with any inquiries while ensuring the highest standards of customer service and create the best dining experience possible for customers.
Assistant Restaurant Manager
The Malayan Council
07.2020 - 01.2021
- Manages and lead a team of employees
- Communicates company goals, safety practices, and deadlines to team
- Motivates team members and assesses performance
- Provide help to management, including hiring and training, and keeping management updated on team performance
- Assisting customers with any inquiries while ensuring the highest standards of customer service and create the best dining experience possible for customers.
Leading Guest Service Associate
Hans Im Glück
08.2018 - 04.2020
- Train and discipline employees and set work schedules, doing their best to optimize profit for their company and create the best dining experience possible for customers.
- Served as a liaison between kitchen staff and guests, communicating special requests or allergy concerns effectively.
- Collaborated with chefs to accommodate dietary restrictions or special requests from guests.
- Maximized revenue during peak hours by efficiently managing table assignments and reservations.
- Maintained cleanliness and organization in all front-of-house areas, contributing to an inviting atmosphere for guests.
- Managed a team of junior waitstaff, ensuring high-quality service and adherence to restaurant standards.
Assistant Manager
Hook On Steamboat
01.2016 - 07.2018
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Delivery Attendant
MoveWerkz Pte Ltd
12.2014 - 12.2015
- Verified shipment contents against invoices, ensuring accuracy before making deliveries.
- Supported warehouse operations as needed, including inventory management and order packing.
Delivery Attendant
MoveWerkz Pte Ltd
04.2012 - 11.2012
- Verified shipment contents against invoices, ensuring accuracy before making deliveries.
- Supported warehouse operations as needed, including inventory management and order packing.
Delivery Attendant
Neu Movers Logistics Pte Ltd
02.2011 - 04.2012
- Verified shipment contents against invoices, ensuring accuracy before making deliveries.
- Supported warehouse operations as needed, including inventory management and order packing.
Timeline
Part Time Server/Bartender
BYD By 1826
12.2023 - Current
Part Time Server
Burger&Lobster
08.2023 - 12.2023
Restaurant Floor Executive(Part Time)
Violet Oon
11.2022 - 08.2023
Assistant Manager
7s Kappo
12.2021 - 09.2022
Management Trainee
7s Cafe
09.2021 - 12.2021
Supervisor
Budapest Rose (SEARED)
05.2021 - 07.2021
Assistant Restaurant Manager
Phat Burger Bro
01.2021 - 04.2021
Assistant Restaurant Manager
The Malayan Council
07.2020 - 01.2021
Leading Guest Service Associate
Hans Im Glück
08.2018 - 04.2020
Assistant Manager
Hook On Steamboat
01.2016 - 07.2018
Delivery Attendant
MoveWerkz Pte Ltd
12.2014 - 12.2015
Delivery Attendant
MoveWerkz Pte Ltd
04.2012 - 11.2012
Delivery Attendant
Neu Movers Logistics Pte Ltd
02.2011 - 04.2012
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