Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies
Work Availability
Quote
Timeline
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SIM JING HAN (JAMIE)

SIM JING HAN (JAMIE)

Summary

A food and beverage connoisseur with a mid-managerial of seven years of experience in the customer service field. Seeking to pursue my passion for developing a practical sales point and growing an emerging brand for operation together with a Team. Capable of managing dining service of up to 50 tables and supervising a daily operation staff of up to ten members to expand my interest in bringing world-class yet warm-hearted dining experiences to clients.

Overview

6
6
years of professional experience

Work History

Area Manager

Yoga Movement Pte Ltd.
02.2021 - Current
  • The Area Manager is the go-to client-facing representative of Yoga Movement
  • Responsible for driving the implementation of YM’s brand standards and customer service training programs, providing motivation and sharing good vibes to create a positive and professional working environment
  • Provides training to ensure the Front Desk Team is knowledgeable, inspired, and has an enjoyable experience working with us
  • The Area Manager role is responsible for the structured onboarding and hands-on training with the team to ensure all Front Desk staff are armed with the full scope of technical and product knowledge training relating to YM and fully capable of handling customer-based inquiries or challenges at their assigned studios
  • Maintaining email inboxes, replying to queries promptly, filing and communication such as phone etiquette and response system for Studios, ensuring the brand standards are communicated to the rostered Front Desk Team weekly
  • Maximising the capacity of each practice room, managing waitlists, third-party booking sites, and other day-to-day tasks as efficiently as possible
  • Responsible for studios’ sales focus, pricing structures, monthly promotions, and supporting sales lines
  • For instance, how to break it down for the customer and list benefits
  • Responsible for the operations of our respective studios to ensure studios’ conditions and operation run smoothly and in line with YM Brands standards, including efficient
  • Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
  • Improved process efficiency by implementing new cart retrieval process and correcting poor work habits.
  • Dedicated to expanding client bases by building lasting relationships.
  • Generated financial and operational reports to assist management with business strategy.
  • Managed inventory and reduced shrinkage by [Number]% through detailed monitoring of daily operations and stock.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Optimized in-store merchandising and monitored inventory availability to increase sales.
  • Oversaw budget planning, strategy development, community outreach for organization.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
  • Modeled strong negotiation skills to help team members close tough deals with lucrative clients.
  • Drove revenues and team morale by developing and deploying sales contests.
  • Built positive and productive relationships with store and field leadership.
  • Resolved conflicts promptly to promote positive environment for customers.

Assistance Restaurant Manager

Common Man Coffee Roasters
07.2019 - 02.2021
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Developed and maintained courteous and effective working relationships.
  • Gained strong leadership skills by managing projects from start to finish.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Worked well in a team setting, providing support and guidance.
  • Delivered services to customer locations within specific timeframes.
  • Worked effectively in fast-paced environments.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Identified issues, analyzed information and provided solutions to problems.
  • Paid attention to detail while completing assignments.

Floor Attendant/Barista

Common Man Coffee Roasters
08.2018 - 07.2019
  • Handled ticket sales by answering phone calls and responding to emails.
  • Followed strict guidelines for handling confidential information.
  • Operated audio and video equipment for movie presentations.
  • Inspected tickets and customer IDs, checking for appropriate age requirements.
  • Coordinated with coworkers to help customers, achieving efficient operations and high customer satisfaction.
  • Ran concession stand by preparing food and serving drinks for patrons.
  • Delegated tasks to employees to enhance productivity and workflow.
  • Assisted with special events by working premieres, private screenings and charity events.
  • Cleaned and sanitized seating areas between showings for adherence to sanitary standards.
  • Balanced cash drawers and prepared bank deposits for financial maintenance.
  • Greeted guests and welcomed patrons in support of company service policy.
  • Developed one-on-one relationships with premium players and provided exceptional guest service to cultivate and maintain VIP relationships.
  • Directed guests to correct seating areas, providing seamless movie-going experience.
  • Utilized great communication and interpersonal skills when interacting with parties to promote smooth and efficient operations.
  • Informed guests of events and promotions by assisting marketing department with updating Facebook, Twitter and Foursquare social media pages.
  • Supervised lobbies and restrooms for cleanliness and safety standards.

Commis Chef

The Westin Langkawi Resort & Spa
08.2017 - 05.2018
  • Implemented successful cross-marketing strategies such as food and wine pairings.
  • Placed orders to restock items before supplies ran out.
  • Collaborated with vendors and suppliers to obtain quality recipe ingredients while adhering to company budgets.
  • Inspected kitchens to observe food preparation quality and service, food appearance, and cleanliness of production and service areas.
  • Seasoned and marinated cuts of meat, poultry and fish.
  • Disciplined and dedicated to meeting high-quality standards.
  • Planned and directed high-volume food preparation in fast-paced environment.
  • Developed close relationships with suppliers to source best ingredients.
  • Evaluated food products to verify freshness and quality.
  • Modified recipes to accommodate dietary restrictions and allergies.
  • Worked closely with front-of-house staff to facilitate excellent customer service.
  • Utilized culinary techniques to create visually appealing dishes.
  • Collaborated with staff members to create meals for large banquets.
  • Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
  • Trained and managed kitchen personnel and supervised related culinary activity.
  • Set up and broke down kitchen for service.
  • Rotated through all prep stations to learn different techniques.
  • Assisted other chefs with ingredients preparation in support of recipes designed by head chef.
  • Ordered new ingredients and supplies to meet expected needs.
  • Obtained fresh, local ingredients to improve dish flavors and limit grocery costs.
  • Developed new recipes and flavor combinations to enhance customer dining experience.
  • Worked with chef de partie to learn storage locations of fresh ingredients for daily use by station staff.
  • Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
  • Signed for deliveries, checked items into inventory and stocked goods into proper locations.
  • Participated in food tastings and taste tests.
  • Trained and mentored new staff members in kitchen safety, sanitation and cooking techniques.
  • Prepped daily menu items to quickly deliver upon request.

3rd Commis Chef

Cafes Richard Coffee, Resort World Genting
03.2017 - 06.2017
  • Worked with chef de partie to learn storage locations of fresh ingredients for daily use by station staff.
  • Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
  • Obtained fresh, local ingredients to improve dish flavors and limit grocery costs.
  • Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
  • Evaluated food products to verify freshness and quality.
  • Placed orders to restock items before supplies ran out.
  • Maintained well-organized mise en place to keep work consistent.
  • Disciplined and dedicated to meeting high-quality standards.
  • Seasoned and marinated cuts of meat, poultry and fish.
  • Monitored food production to verify quality and consistency.
  • Prepped daily menu items to quickly deliver upon request.
  • Set up and broke down kitchen for service.

Education

GED -

British Council, Singapore
Singapore
03.2022

Sensory Skills Intermediate Certificate

Bettr Barista Coffee Academy
Singapore
08.2019

Sensory Skills Foundation Certificate

Bettr Barista Coffee Academy
Singapore
04.2019

Diploma In Hospitality (Culinary Arts) - Diploma In Culinary Arts

The Council of SEGi College, SEGi University Group
Malaysia
10.2017

Skills

  • Food Preparation Techniques
  • Catering Events
  • Food Inventories
  • Supply Estimates
  • Hospitality Management
  • Work Assignments
  • Complex Problem-Solving
  • Cleaning and Sanitizing Methods
  • Disciplinary Action
  • Waste Control
  • Train Staff
  • Organization and Prioritization
  • Hospitality Service Expertise
  • Food Preparing, Plating and Presentation
  • Special Requests
  • Effective Communication
  • Order Delivery Practices
  • Equipment Inspection and Maintenance
  • Banquets and Catering
  • Scheduling
  • Staff Performance Assessments
  • Verbal and Written Communication
  • Collaborative Relationships
  • Marketing Strategies
  • Guest Satisfaction
  • Restaurant Operation

Accomplishments

  • (8th December 2020) MILKLAB Latte Art Challenge 2020 by MILKLAB Asia Latte Art Challenge: 5th Place; online challenge.
  • (9th April 2020) SNBC 2019 by Singapore Coffee Association, at Populus Café 146 Neil Road, Singapore, 088875.
  • (26th September 2019) #SAC2019 Singapore AeroPress Championship, by Common Man Coffee Roasters #01-22 Martin Rd, 00, Singapore 239058. (22nd August 2019). BRC 2019 by Caffeine Solutions Pte Ltd, 120 Lower Delta Rd, #04-03 Cendex Centre, Singapore.
  • (18th April 2019) VITASOY Barista Challenge 2019, by Vitasoy International Singapore Pte Ltd, 18 Seneko South Road Singapore 758089.
  • (30th August 2018) #SAC18 Singapore AeroPress Championship by Spa-Esprit Group at Citizen Farm, 60 Jalan Penjara, 149375, Queenstown Singapore.
  • (23rd March 2017): PIFF Latte Art Championship 2017 by Arabica Estate Academy Sdn Bhd and Penang International Food Festival, at Gurney Paragon Penang, Malaysia.
  • (20th August 2016) Arabia Estate Asia Latte Art Championship 2016 by Arabica Estate Academy Sdn Bhd at SPICE Arena, Penang, Malaysia.
  • (13th August 2016) Latte Art Throw Down 2016 by Penang Coffee and Dessert Festival 2016, Gurney Paragon Mall, Penang, Malaysia.
  • (25th May – 29th May 2016) THAIFEX, Thailand Ultimate Chef Challenge 2016, by THAIFEX World of Food Asia 2016 at IMPACT Exhibition and Convention Centre Bangkok, Thailand: A Diploma of Main Course Duck, Junior Chef Thailand Ultimate Chef Challenge 2016.
  • (25th May – 29th May 2016) THAIFEX, Thailand Ultimate Chef Challenge 2016, by THAIFEX World of Food Asia 2016 at IMPACT Exhibition and Convention Centre Bangkok, Thailand: A Diploma of Main Course Meat, Junior Chef Thailand Ultimate Chef Challenge 2016.
  • (29th January – 31st January 2016) HALAL Chef Challenge 2016: A Diploma of Main Course Fish/Seafood at SPICE Arena Penang, Malaysia.

Hobbies

Outdoorsman- Cycling, Hiking, Scuba Diving, Travelling

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The best way out is always through.
Robert Frost

Timeline

Area Manager

Yoga Movement Pte Ltd.
02.2021 - Current

Assistance Restaurant Manager

Common Man Coffee Roasters
07.2019 - 02.2021

Floor Attendant/Barista

Common Man Coffee Roasters
08.2018 - 07.2019

Commis Chef

The Westin Langkawi Resort & Spa
08.2017 - 05.2018

3rd Commis Chef

Cafes Richard Coffee, Resort World Genting
03.2017 - 06.2017

GED -

British Council, Singapore

Sensory Skills Intermediate Certificate

Bettr Barista Coffee Academy

Sensory Skills Foundation Certificate

Bettr Barista Coffee Academy

Diploma In Hospitality (Culinary Arts) - Diploma In Culinary Arts

The Council of SEGi College, SEGi University Group

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SIM JING HAN (JAMIE)