Sim Zu Er Joel
Summary
Growing sales and improving stakeholder relations. Strategically-minded in capturing new business and leveraging dynamic market opportunities. Accomplished in exceeding targets with results-driven approach. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Senior Business Development Manager
Citibank Singapore Limited
01.2022 - Current
- Acquired new clients and improved client retention by identifying and pursuing valuable business opportunities.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Identified potential opportunities by monitoring market trends and competitor activities.
- Developed and maintained new relationships with companies to achieving sales targets for consumer cards and banking products.
- Maintain and grow existing business relationships by managing various company accounts.
- Utilizing product knowledge to provide clients with advice and product information, highlighting the benefits and features of the product.
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding relevant stakeholders, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Business Development Manager
Citibank Singapore Limited
03.2022 - 01.2023
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Developed and maintained new relationships with companies to achieving sales targets for consumer cards and banking products.
- Maintain and grow existing business relationships by managing various company accounts.
- Utilizing product knowledge to provide clients with advice and product information, highlighting the benefits and features of the product.
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding relevant stakeholders, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Affluent Banking Acquisition Telesales Officer
Citibank Singapore Limited
01.2019 - 03.2022
- Educated customers on product and service benefits, explaining features and answering questions over the phone.
- Overcame objections using friendly, persuasive strategies.
- Pitched products and services to potential customers, securing new deals and sales opportunities.
- Utilized sales techniques to build customer interest and close sales.
- Developed extensive knowledge of products and services to better assist customers.
- Providing and cross-selling affluent cards and banking accounts to increase revenue for the company.
- Perform the necessary processes, procedures and verbal dialogues to effectively customize offers and cross sell an expansive set of products and services to new and existing customers
- Achieve or exceed the decided sales targets
Telesales Officer
Citibank Singapore Limited
02.2015 - 01.2019
- Promote and acquire new to bank customers and/or existing customers through cross-selling banking facilities like credit cards, bank accounts, or fund transfer programs to various segments of the market.
- Develop good relationships with customers, generate sales referrals, and provide excellent customer service.
- Ensure that customers' applications and documentation are completed and submitted in a timely manner.
- Achieves business goals, performance standards, and sales targets.
- Deliver effective customer service and communicate comfortably through telemarketing.
Manicurist
Kawaii Nails
01.2010 - 08.2014
- Followed pre-assigned opening and closing procedures for each spa station to keep areas properly sanitized and ready for next client.
- Responded to customer requests and concerns about gel application and nail art designs.
- Communicated effectively with management concerning important customer issues.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Offered advice and recommended products to improve and maintain nails.
Education
BBA - Human Resource Management And Management
Murdoch University
Singapore01.2023
No Degree - Diploma - Human Resource Management
Kaplan Higher Education Institute
Singapore02.2021
No Degree -
Bowen Secondary School
Singapore12.2009
Skills
- Customer Acquisition and Engagement
- Proposal Development
- Lead Prospecting
- Relationship Building, Development, and Rapport
- Product and Service Sales
- Event Planning and Management
- Maintaining ongoing relationships through collaboration and referrals
Additional Information
- Self-motivated and goal-oriented.
- Ability to work under pressure.
- Neat and meticulous
Timeline
Business Development Manager
Citibank Singapore Limited
03.2022 - 01.2023
Senior Business Development Manager
Citibank Singapore Limited
01.2022 - Current
Affluent Banking Acquisition Telesales Officer
Citibank Singapore Limited
01.2019 - 03.2022
Telesales Officer
Citibank Singapore Limited
02.2015 - 01.2019
Manicurist
Kawaii Nails
01.2010 - 08.2014
BBA - Human Resource Management And Management
Murdoch University
No Degree - Diploma - Human Resource Management
Kaplan Higher Education Institute
No Degree -
Bowen Secondary School
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