SIM SHING HAO

• Deputy to Team Lead - oversees day-to-day operations within the team, provides guidance and support to team members and assists in development and implementation of escalations strategies and procedures.
• Investigate and resolve compliance-related inquires and escalations, including AML, KYC, OFAC and sanctions, maintaining thorough documentation of investigations and remediation efforts.
• Post assessment, identified cases with financial crime and reputational risk issues will be escalated and presented to respective committees such as AML committee and Reputational Risk committee.
• Collaborate with internal stakeholders, including front office, legal counsel, risks, and senior management, to address compliance issues and implement effective controls.

• In-charge of initiation and implementing Fast Track Onboarding process, where Clients are onboarded within 5 business days. Responsible for daily tracking and issues brought up by the team and ensure that issues (e.g. KYC, stakeholder management) are resolved. Also ensures that management team is updated on progress via daily Tableau report.
• Provide support to Team Lead as delegate, coaching and mentoring of new team members and assist with process improvements strategies such as usage of user tools available firm wide (e.g. Tableau and UiPath) to optimise manual tasks.
• Lead and oversee client onboarding process for high-net-worth clients, ensuring adherence to regulatory requirements and internal policies by conducting thorough due diligence and KYC/CDD review, source of wealth corroboration, screening and assessment of risk factors.
• Familiar with customer due diligence and enhanced due diligence requirements for a wide range of Client Types such as Personal Investment Company (PIC), Trusts, and complex structures such as Funds, Segregated Portfolio Companies, Foundations, SPVs, and NBFIs.
• Serve as primary point of contact for front office bankers, addressing inquiries, providing guidance, and facilitating timely onboarding.
• Achieved 100% first time right in cases completed in 2023 and was recognized in AWM Operations Differentiated Client Experience – Q1 2023.

Projects:

• In-charge of initiation and implementing Banker Professional Program by being buddy and mentor, providing training to designated Front Office team member on KYC requirements, Source of Wealth corroboration and Onboarding processes.
• Involved in UAT testing for new UI Interface for client onboarding and provided support as SME for KYC requirements and SOW

• Responsible for performing due diligence for Clients of all risk ratings – reviewing of onboarding documentation, corroboration and obtaining evidence for source of wealth/funds and obtaining tax documentation relating to CRS/FATCA.
• Primary point of contact for Bankers by liaising with Compliance and senior management for escalations and approvals.

• Responsible for end to end new account opening which includes reviewing of new documentation and forms, updating of client profile, source of wealth corroboration, screening and assessment of risk factors.
• Familiar with customer due diligence and enhanced due diligence requirements for a wide range of Client Types such as Personal Investment Company (PIC), Trusts, Funds and SPVs, NBFIs, etc.
• Primary point of contact for Bankers/Front Office Team, Compliance and Legal, for the purpose of account opening. Ensure that escalations are made to Compliance and Legal, where applicable, in a timely manner.

Projects:

• Involved in the review of internal Policies and Procedures for Account opening and mapped the end to end Account Opening process on Signavio Business Process Model and Notation (BPMN).
• Participated in Change Accelerator Program (CAP), a program for design thinking and process improvement. Presented to senior stakeholders and implemented process improvements on manual touch points by designing the Account Opening Documentation Checklist using SharePoint Designer and was in-charge of the continuous updates.

• Responsible for end to end review of existing accounts to the bank on a periodic basis, which includes reviewing of new documentation, updating of client profile, source of wealth corroboration, analyzing transactions, screening and assessment of risk factors (e.g. PEP, High Risk Industry, negative media).
• Ensures that KYC documentation and KYC profiles of Clients meet firm's guideline and internal quality standards.
• Works closely with the Compliance team to ensures that cases requiring escalations are done in a timely manner.
• Assisted with preparation of regulatory audits/requests/initiatives on KYC, such as HKMA Audit.

Projects:

• Participated in the IPB Ops LEAP Talent Development Program – this program is an initiative for top-performing analysts in APAC and EMEA to build cross-location team work, working as consultants on projects that benefits IPB Operations.