SILVIA ELFRIDAWATY PADANG
Padang
Summary
Dependable Coordinator provides excellent office management and administrative support. Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Overview
9
9
years of professional experience
Work History
SALES COORDINATOR (AFTER MARKET)
Power-Cam (S.E.A) Pte.Ltd
01.2024 - 04.2024
- To handle company for After Market enquiries and acknowledgement to Customers
- Streamlined sales processes for improved efficiency and customer satisfaction.
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Reviewed sales performance data regularly to identify areas for improvement and implement corrective actions when needed.
- To monitor all spare parts enquiries on valid date and request for extension, if require
- To proceed Customer's Purchase Order by preparing PO to Principal/Suppliers and proceed Order Confirmation
- Provide Estimate Delivery Time and coordinating the shipment from Principal until delivery to customer on the event the shipment happen
- Preparing monthly Enquiries Report, Sales Performances Result Report, Outstanding Delivery and Quotation Report by submitting to General Manager and Managing Director
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
SALES SUPPORT ADMINISTRATION
Emerges-lite Pte Ltd
03.2021 - 07.2023
- Co-ordinate the flow of information between customers, sales team, warehouse and delivery team concerning status of orders/ delivery arrangements and wrong orders
- Ensure timely and accurate processing of orders received through the order hotline
- Assist in the processing of orders from other sources eg email, sales order or Electronic orders when required
- Ensure procedures for processing of item with sales restrictions, order that require price approval and other principal specified requirements are strictly adhered to
- Ensure that critical information regarding urgent delivery, special timing request are communicated and follow up with the delivery section till completion of delivery.
PATIENT SERVICE OFFICER
Raffles Medical Group
07.2018 - 02.2021
- Managed reception duties and provide assistance to patient at a healthcare facility
- Conducted patient registration and appointment scheduling
- Handled inquiries and provided information to patients and visitors
- Processed payments for medical services
- Managed and maintained medical records
- Ensure a smooth and positive patient experience.
SALES COORDINATOR CUM ADMIN
Quality Component and Systems Pte Ltd
12.2014 - 06.2018
- Liaise with factory which located in India and customer (China, Hong Kong, Taiwan, Poland, Thailand, Malaysia, Singapore, South America) to attend customer's enquires
- Responsible for timely, accurate quotation quarterly, various invoices, delivery and after sales service (Quality Issue) to customer, processing inquiries through email, phone and fax
- Monitoring transfer inventory (in and out) and ageing inventory in warehouse
- Resolving any sales related issues with Customers and forwarders (related with the delivery)
- Provide quarterly quotation and manage all the sales orders until delivery to customers
- Provide clear daily/weekly/monthly sales report, daily incoming purchase order, weekly inventory and Finished Goods report.
Education
DIPLOMA PEARSON LCCI CERTIFICATE -
Spring College International
12.2023
Diploma - Electronic Engineering
Telecommunication School of Engineering
Bandung, Indonesia03.2001
Skills
- SAP Business One
- Customer Service
- Data Entry
- MS Office
- Document Control
- Documentation and Recordkeeping
- Support Services
- Logistic, transportation or SCM
Languages
Indonesian
Bahasa
English
Personal Information
- Available: Immediately to board
- Last Drawn Salary : SGD3300
- Expected Salary: SGD3300
- Date of Birth: 06/09/79
- Nationality: Indonesian
- Driving License: Class 3
- Visa Status: Singapore PR
Timeline
SALES COORDINATOR (AFTER MARKET)
Power-Cam (S.E.A) Pte.Ltd
01.2024 - 04.2024
SALES SUPPORT ADMINISTRATION
Emerges-lite Pte Ltd
03.2021 - 07.2023
PATIENT SERVICE OFFICER
Raffles Medical Group
07.2018 - 02.2021
SALES COORDINATOR CUM ADMIN
Quality Component and Systems Pte Ltd
12.2014 - 06.2018
DIPLOMA PEARSON LCCI CERTIFICATE -
Spring College International
Diploma - Electronic Engineering
Telecommunication School of Engineering
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