Silver Kwan
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, providing customized solutions to build loyalty, and displaying patience and understanding under high pressure or dissatisfaction from customers.
Overview
1
1
year of professional experience
Work History
NTUC Shelf Replacer and Customer Service
NTUC
11.2021 - 01.2022
- Investigated and resolved customer inquiries quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Updated customers about billing and payment processing (Self-checkouts)
- Helped to replace shelves and assisted in replacing old tags with electronic ones while delivering customer service.
- Assisted in the rearranging of products to place items of higher clearance toward the front of the shelves (Earlier expiry dates)
Food Packager
SATS Food
02.2021 - 04.2021
- Loaded and packed various food products and related merchandise and inspected to confirm packaging quality.
- Removed defective food or packaging products and materials and properly placed and routed rejected items.
- Packed, processed and forwarded diverse food products following specific instructions.
- Completed documentation to record measurement, weight and product count.
- Broke down, cleaned, and sanitized work stations at end of shift.
- Followed production list provided by supervisor.
- Adhered to company safety policies and procedures for proper food safety and sanitation.
Education
No Degree -
Queensway Secondary School
Singapore09.2021
Diploma of Environmental And Marine Science - Aquaculture Track
Republic Polytechnic
Singapore03.2025
Skills
- Membership Inquiries
- Customer Loyalty
- Information Updates
- Customer Service Training
- Effective Customer Service
- Cultural Awareness
- Calm and Professional Under Pressure
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Intermediate (B1)
Timeline
NTUC Shelf Replacer and Customer Service
NTUC
11.2021 - 01.2022
Food Packager
SATS Food
02.2021 - 04.2021
No Degree -
Queensway Secondary School
Diploma of Environmental And Marine Science - Aquaculture Track
Republic Polytechnic
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