SILACHAI POLILA
Field Service Manager
Muang Udonthani district
Summary
Diligent Field Service Manager with a robust background in overseeing field service operations, driving efficiency, and optimizing team performance. Proven track record of coordinating service teams to elevate customer satisfaction through proactive issue resolution and exceptional support. Recognized for strong leadership and adept problem-solving abilities in high-pressure environments, consistently delivering results that exceed expectations. Committed to fostering a culture of excellence and continuous improvement within service teams.
Overview
11
11
years of professional experience
7
7
Certifications
Work History
Field Service Manager
Hitachi Energy (PGSV: Power Grid Solutions and Services)
03.2015 - Current
- Do the electrical service / engineering process and technical support for sale process. Main electrical service can be divided as follows
- Maintenance - Yearly Preventive maintenance for electrical system, preventive maintenance, such testing and repairing of electrical machines and electrical equipment in the substation.
- Retrofit / Upgrade - Retrofit or upgrade electrical equipment and electrical system. Find a new solution and new technology to apply in customer electrical system such replacement new protection system, replacement new equipment for improve reliability.
- Engineering / Consultant - Trouble shooting and modification of electrical system or equipment in case malfunction and disoperation. Planning and schedule for testing and commissioning work of substation and power, Training about electrical system and electrical equipment as customer requirement
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
- Engaged in first-level support for customers requiring routine support and troubleshooting.
- Boosted service quality by continually updating technical knowledge and staying current with industry trends.
- Optimized resource utilization to minimize costs by accurately estimating job requirements and procuring necessary parts in a timely manner.
- Developed strong relationships with vendors, negotiating favorable terms for equipment purchases and service contracts.
- Coordinated cross-functional teams to complete complex installations on time and within budget constraints.
- Collaborated with sales teams to identify opportunities and expand market reach.
- Increased team productivity with effective scheduling and resource allocation.
Education
B.Eng. - Power Electrical Engineer
King Mongkut’s University of Technology North Bangkok
01.2013
Skills
Field operations
Certification
First – Aid training (Safety and Health at Work Promotion Association (Thailand))
Personal Information
- Address: 457/6, PK.5 Village, Makkang sub-district , Muang Udonthani district, Udonthani province, 41000, Thailand
- Mobile: 089-4160235
- E-mail: silachai.polila@gmail.com
- Date of Birth: January 17, 1991
- Age: 33
- Sex: Male
- Nationality: Thai
- Height: 178 cm
- Weight: 72 km
- Marital Status: Single
- Military Status: Exempted
PRESENT POSITION
SERVICE MANAGER
Employment History
- 2014 – 2015 : Perfect Engineering Service Co.,LTD.
- 2015 – Present : Hitachi Energy
Timeline
Field Service Manager
Hitachi Energy (PGSV: Power Grid Solutions and Services)
03.2015 - Current
B.Eng. - Power Electrical Engineer
King Mongkut’s University of Technology North Bangkok