Siew Ying Teh

Platform Product Role

• Enhanced product performance by conducting thorough market research
• Streamlined internal processes for improved efficiency in product development and launch.
• Conducted UAT and collaborated with cross-functional teams to ensure smooth product rollouts and successful launches.
• Analyzed consumer feedback for continuous improvement in product design and functionality.
• Constantly monitor platform performance & usage.
• Resolve issues arising on platform promptly.
• Ensure deliverables meet the requirements of platform users and partners.
• Facilitated seamless language translation for platform content, ensuring accuracy and cultural appropriateness.
• Ad hoc duties, data analysis and reporting of project progress to management.

Wholesale Trade Role

• Source better product brand and price negotiation.
• Determine proper action plan for purchases to meet supply chain involvement threshold.
• Closely monitor and follow up on the shipment ETA and shipping documents.
• Work closely with haulier agent on arrangement of incoming containers to ensure no additional charges and to minimize Demurrage & Detention charges.
• Apply import permit & documentation checks.
• Work closely with warehouse team (3rd parties) to ensure fulfillments, planning & storage of products.
• Check on expiring stock regularly and take immediate action on stock clearance.
• Liaising with Chinese counterpart to do up required documents needed to support business.

• Developed and maintained relationships with key suppliers for smooth communication and to meet required expectations.
• Implemented inventory control measures to minimize stock discrepancies and prevent supply shortages, maintaining optimal inventory levels at all times.
• Negotiated pricing and terms with vendors to secure best value for company.
• Optimized order fulfillment processes by closely monitoring lead times and adjusting orders as needed for timely deliveries.
• Coordinated logistics activities related to transport, warehousing, and distribution of goods to ensure timely delivery across the supply chain.
• Prepared and presented reports to management on purchasing trends and cost savings to aid in decision making.
• Other miscellaneous assigned by Managing Director.

• Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
• Streamlined communication between customers and internal departments for timely issue resolution.
• Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
• Assisted in training new hires, sharing best practices for delivering outstanding customer experiences consistently.
• Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
• Utilized CRM systems proficiently for tracking customer interactions and recording relevant information accurately for future reference.
• Participated in regular meetings with supervisors to discuss challenges faced during daily operations, identifying opportunities for growth and development.
• Closely followed up to obtain shipping document (terms under TT against doc, Letter of Credit & etc) before shipment arrives to destination.
• Involved in planning with production team and warehouse team for export shipments as well as local deliveries arrangement to ensure customer’s needs are meet.
• Materials planning (packaging material and raw material) for OEM products
• Generate monthly sales report