Siew Yin Diana Seah
Banking Executive
Singapore
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
20
20
years of professional experience
Work History
Manager – Digital Product Tools & Control Analyst, Product Control Group
Citibank Singapore
09.2022 - 04.2024
- Heavily involved in Wealth Product & Sales tools enhancement projects, digital control and governance on the Wealth Management Digitalization Roadmap
- Worked closely with Product Managers, Compliance, Legal, Tech team, branch folks and all relevant stakeholders
- Championed process improvements that led to more streamlined operations
- Maintained compliance with industry standards and regulatory compliance during managed projects
- Involved in project grooming sessions, functional requirements, test plan walk through and results verification
- Conducted training to relationship managers and sale consultants
- Ensured processes adhered to the bank’s control guidelines through Quarterly Monitoring Control Assessment (MCA)
- Participated in internal and external audit
Assistant Manager - Total Wealth Management
Citibank Singapore
02.2018 - 08.2022
- Worked closely with Product Managers, Compliance, Legal, Tech team, branch folks and stakeholders on Citi Wealth Management platform
- Championed process improvements that led to more streamlined operations. Involved in grooming session, requirement and test plan walk though
- Maintained compliance with industry standards and regulatory compliance during managed projects
- Test cases reviewed, tested in Application Lifecycle Management (ALM)
- Conducted training to relationship managers sale consultants
- Involved in resolving branch daily issues before trade cut-off time
- Ensured processes adhered to the bank’s control guidelines through Quarterly Monitoring Control Assessment (MCA)
- Participated in internal and external audit
Assistant Manager - Delivery Service Unit
Citibank Singapore
09.2016 - 01.2018
- Managed a team of 6
- Managed returned cards, paper statements, e-statements, tokens & internal mailroom
- Ensured items are returned/ regenerated to client within SLA. Improved customer satisfaction by addressing and resolving complaints promptly within SLA
- Ensured compliance with all regulations by conducting regular inspections of operations
- Managed vendors and performed quarterly visitation of vendor site for controls review
- Involved in Robotic Automation project to shorten timespan on logs creation
- Participate in internal and external audit
Assistant Manager - Global Rewards Settlement Hub, Governance Control
Citibank Singapore
11.2013 - 08.2016
- Citibank Singapore acted as a Rewards Hub.
- Worked with regional office, 11 Airlines and hotels and across 24 countries
- Ensured contracts and agreements are in place.
- Initiated billings though payment system
- Reconciled payments and performed close escalation on late payment
- Provided monthly rewards statistics to higher management
- Performed quarterly MAS retail reporting and participated in internal and external audit
- Over-saw on outsourced processes in Dalian, China.
Assistant Manager - Governance Control
Citibank Singapore
01.2013 - 10.2013
- Involved in the outsourcing processes from Singapore to Dalian, China
- Seconded to Citibank Dalian, China. Managed a team of 5
- Developed strong working relationships with staff, fostering a positive work environment.
- Supervised day-to-day operations to meet performance and quality.
- Oversaw daily cards and cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies. Investigation and escalation initiated promptly.
- Ensured processes are of accordance to the bank’s control guidelines through Quarterly Monitoring Control Assessment.
- Participated in cards related internal and external audit
Project Support Officer, GCB Operation & Technology
Citibank Singapore
06.2006 - 12.2012
- Liaised with country and regional businesses, tech and external vendors on launching of new cards & enhancements
- Provided support for multiple projects simultaneously, ensuring smooth operations across all initiatives
- Reviewed project materials and deliverables for adherence to methodologies and procedures
- Maintained compliance with industry standards and regulatory compliance during managed projects
- Involved in project grooming sessions, functional requirements, test plan walk through, testing and verifications in Application Lifecycle Management (ALM)
- Supported project managers in achieving milestones by closely monitoring progress and identifying potential bottlenecks.
- Performed daily and month end cards reconciliation, proofing, investigation and escalation.
- Participated in cards related internal and external audit.
Reconciliation Officer, GCB Operation & Technology – (contract)
Citibank Singapore
10.2004 - 06.2006
- Daily cards reconciliation, proofing,investigation and escalation.
- Compilation of cards and merchant volume for daily and monthly management reporting.
Education
Bachelor of Science - Banking And Finance (2nd Upper Class Honors)
University Of London (External Program)
SingaporeSkills
- Team Leadership
- Complex Problem-Solving
- Business Development
- Project Support
- Project Coordination
- Bank Reconciliations
Accomplishments
- Successfully enhanced the Wealth Management platform with leaner process and lesser steps for sale persons through various projects.
- Documented and resolved production issues which led to no losses to bank.
Knowledge And Skills
- Proficient in MS Office Applications
- Application Lifecycle Management, JIRA, Confluence
Languages
English
Chinese (Mandarin)
Projects
- The launch of the Prestige, Ultima+, PremierMiles and various credit cards.
- Project Rainbow - Full migration of all system platform to common platform across Asia Pacific
- Total Wealth Assessment Platform enhancement
Additional Information
- The ARC of Outstanding Performance (both individual and team) across year 2009 to 2023.
- The OPUS Award (Asia Consumer Operations) in 2016, Hanoi Vietnam
Timeline
Manager – Digital Product Tools & Control Analyst, Product Control Group
Citibank Singapore
09.2022 - 04.2024
Assistant Manager - Total Wealth Management
Citibank Singapore
02.2018 - 08.2022
Assistant Manager - Delivery Service Unit
Citibank Singapore
09.2016 - 01.2018
Assistant Manager - Global Rewards Settlement Hub, Governance Control
Citibank Singapore
11.2013 - 08.2016
Assistant Manager - Governance Control
Citibank Singapore
01.2013 - 10.2013
Project Support Officer, GCB Operation & Technology
Citibank Singapore
06.2006 - 12.2012
Reconciliation Officer, GCB Operation & Technology – (contract)
Citibank Singapore
10.2004 - 06.2006
Bachelor of Science - Banking And Finance (2nd Upper Class Honors)
University Of London (External Program)
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