ERIS LIM SIEW HOON
Summary
Dynamic professional with proven expertise in customer service and complaint resolution, honed at NUSKIN Enterprises and Jean Yip Salon. Excelled in enhancing customer satisfaction and loyalty through empathetic service and efficient problem-solving. Skilled in Microsoft Excel and call center operations, contributing to significant sales growth and positive customer experiences.
Overview
26
26
years of professional experience
Work History
Customer Service Representative
NUSKIN Enterprises
04.2005 - 12.2024
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Receptionist
Jean Yip Salon
07.1998 - 04.2005
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
Education
Nitec -
Ang Mo Kio ITE
01-1988
Skills
- Call center experience
- Microsoft Excel
- Complaint resolution
- Customer satisfaction measurement
Timeline
Customer Service Representative
NUSKIN Enterprises
04.2005 - 12.2024
Receptionist
Jean Yip Salon
07.1998 - 04.2005
Nitec -
Ang Mo Kio ITE
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