SIEW HOOI ( CARMEN ) CHONG

• Assisted customers in making informed decisions by providing relevant product information.
• Optimised efficiency by utilising CRM software effectively.

Responsible for liaising with customers in order to ensure a transaction goes smoothly. A sales assistant is expected to help customers choose between the company's array of goods and services,

Process payments and maintain a high level of customer service. Beside on that, i play a role to act as sales coordinator which will organize events such as liase with expo side to booking for a booth, payments, arrangement of furniture for the booth to make sure the expo process is smooth.

• Recommended suitable insurance products for individual needs.
• Conducted diligent follow-ups, ensuring client satisfaction post-sale.
• Evaluated potential risks for appropriate policy recommendation.
• Provide professional services and advise on insurance. Analysis customers existing insurance coverage.
• Handled customer complaints tactfully, restoring faith in services provided.

Servicing all the walk-in or existing clients; recommend & cross selling bank products to them. Provide professional service & advise on financing personal, housing loan, maximizing revenue for the bank by selling Credit cards, Insurance, Unit trust Funds & Deposits.

Servicing all the walk-in or existing clients; recommend & cross selling bank products to them. Provide professional service & advise on financing personal, housing & car loans, maximizing revenue for the bank by selling Credit cards, Insurance, Unit trust Funds & Deposits.

EXPERIENCES GAINED:

•Sales experience in Mortgage, Personal Loan, Auto loan, credit cards, bancaassurance, Unit trusts, & etc.

•Good team player and Multitasking capabilities.

•Proven initiative and ability to work with minimal supervision. •Good organizational and motivational skills.

•Knowledge of Internet and Proficient in basic MS Office applications.

Provide administrative support to a department and/or Manager. Duties include general clerical, receptionist and project based work. Project a professional company image through in-person and phone interaction.

PRIMARY RESPONSIBILITIES

- Answer telephones and transfer to appropriate staff member.

- Meet and greet clients and visitors.

- Create and modify documents using Microsoft Office.

- Perform general clerical duties to include but not limited to: photocopying, faxing, mailing, and filing.

- Maintain hard copy and electronic filing system.

- Coordinate and maintain records for staff office space, phones, parking, company credit cards and office keys.

- Setup and coordinate meetings and conferences.

- Maintain and distribute staff weekly schedules.