Sien Kiat (Rayson) Sai
Summary
Strategic, well-connected with 15 years’ experience in facilities management industry. Recognised for collaborative leadership style, proactive approach, and keen ability to effectively translate complex operational concepts into tangible action plans. A proven leader with a strong executive presence, capable of blending big-picture viewpoints with tactical considerations to inspire, build trust, and achieve record growth. Currently, pursuing a part-time Bachelor of Science degree in Facilities Management (FM) at Singapore University of Social Sciences (SUSS), doing subjects such as SMART and Emerging technologies, Internet of Things (IoT), Building Services, Fundamentals of FM, and Building Technology.
Overview
28
28
years of professional experience
1
1
Certification
Work History
M&E Manager
JONES LANG LASALLE PROPERTY CONSULTANTS PTE LTD
09.2024 - 05.2025
- Oversaw M&E facilities and coordinated with outsourced technicians and service providers to execute preventive maintenance programs, as well as routine and ad-hoc corrective maintenance tasks for a Grade A commercial building equipped with VAV system.
- Planned and conducted the Annual Electrical Shutdown and assisted fire drill implementation.
- Ensured timely renewal of M&E contracts by evaluating, negotiating terms and pricing, drafting agreements, and seeking management approval.
- Reviewed and supported the approval of work requisitions, issuance of purchase orders, and payment certifications with proper drawdown monitoring.
- Managing agent for 60 Anson Grade A office building
M&E Manager
MANAGEMENT CORPORATION STRATA TITLE PLAN NO. 2137
12.2022 - 07.2024
- Managed M&E facilities and collaborated with in-house technicians and service providers to implement preventive maintenance programs, as well as routine and ad-hoc maintenance tasks.
- Oversaw a large chiller plant room supplying chilled water and power distribution to Bugis Junction office towers, retail mall, and hotel. Successfully planned and executed the 2023 Annual Electrical Shutdown.
- Led the renewal of M&E contracts by consolidating site system information, evaluating and negotiating pricing, terms, and conditions, drafting agreements, and seeking management approval.
- Developed, controlled, and monitored the annual OPEX/CAPEX budget, achieving a 20% cost savings.
- Drafted, reviewed, and approved work requisitions, roster plans, and overtime, ensuring proper issuance of purchase orders and payment certifications upon work completion.
- Planned and implemented CAPEX projects, including the replacement of corroded water pipelines and escalator components.
- Bugis Junction mixed development
Facilities Manager
CYCLECT FACILITIES MANAGEMENT PTE LTD
09.2022 - 11.2022
- Served as the on-premise lead for property management services, overseeing a team of 30 staff members, including Managers, Property Executives, Administrative personnel, and Technicians at Singtel Data Centre, a critical facility.
- Planned and ensured the smooth operation of building and facilities management by developing guidelines, SOPs, and resolution strategies tailored to requirements, best practices, and site conditions.
- Managed incident response by coordinating with the appropriate parties, ensuring timely activation, reporting, and escalation.
- Oversaw maintenance and upgrading activities, including power shutdowns for HT/LT servicing, genset load tests, UPS and DC battery backups, FM200, VEDAS, and cyclical replacement works, from planning through execution to defect resolution.
- Evaluated and authorized work requisitions, managed purchase order issuance, and processed payment certifications while maintaining proper drawdown monitoring, ensuring contractor maintenance was timely, effective, and compliant with procurement standards.
- Ensured timely renewal of licenses and regulatory submissions in compliance with the latest authority requirements, Acts, regulations, Singapore standards, and codes of practice.
- Managing agent on behalf of Singtel Comcentre & Orchard Exchange
Assistant Manager
CITY DEVELOPMENTS LIMITED
01.2021 - 03.2022
- Performed daily mall inspections to detect and resolve defects or irregularities.
- Supervised and coordinated with in-house technicians and service providers to implement preventive maintenance programs, routine upkeep, and ad-hoc repairs.
- Responded promptly to tenant and shopper inquiries, requests, and complaints.
- Prepared quotations, processed purchase orders for A&A, CAPEX, and maintenance projects, and managed invoice payments.
- Managed tenancy fit-out activities, including unit handovers, takeovers, and reinstatement works.
- Assisted in reviewing and approving tenancy retail designs to ensure they met established guidelines.
- Administered lift and escalator operations, security protocols, and car park system management.
- City Square Mall
Senior Executive
CAPITALAND RETAIL
05.2014 - 01.2021
- Managed M&E, environmental, and coordinated with in-house technicians and service providers to implement preventive programs, routine, and ad-hoc maintenance jobs, using dashboards intelligent building platform (IBP).
- CAPEX Works
- Assisted in the replacement of power transformers, chillers and generator sets with consultant services, close to $2.3million.
- Assisted in the replacement of Air handling units for common with consultant services. Replacement of Fan coil units in the mall.
- Upgraded of mechanical ventilation system and power system for provision to new tenant at $250,000.
- Enhancement of waterproofing work for external façade and windows.
- Upgraded Atrium, mall internal common and carpark, open plaza, Canopy areas near MRT to energy-saving LED type.
- Assisted in the implementation and upgrading of Building monitoring system and Energy Management System.
- Assisted in good lift modernization ($300,000), replacement of handrail, parts of escalators and travellators.
- Assisted in the upgrading of kitchen waste pipes and the grease interceptor system.
- OPEX Works
- Assisted in Green Mark certification (Platinum award) with consultant services.
- Coordinated services such as water treatment to cooling towers, carpark charging and parking guidance system, servicing of electrostatic air cleaner for kitchen system, source emission of generator sets, indoor air quality, fire protection system (sprinkler, smoke control), and gas inspection. Perform annual electrical shutdown as well.
- Attained certification (permit to operate) for lifts, escalators, and travellator systems as well as winch systems.
- Assisted in managing Security, cleaning, landscaping, door system, public address and sound system, human traffic, pest control, plumbing and sanitary, and shopper Wi-Fi issues.
- Role of building (FSM)- Conduct fire certifications, fire drills, and table-top exercises.
- Prepared, improved on renewal or new tender contract agreement on technical aspects, schedule of rates, and operation-related matters.
- Negotiated on maintenance or tender pricing to save costs and stay within budget.
- Issued purchase order for A&A, CAPEX, maintenance works, OPEX, and processed invoices for payment using the software SAP.
- Drafted and made recommendations of proposals and quotations for Management approval till successful completion. Performed roster planning and financial analysis as well.
- Performed daily inspection of the mall for any defects or abnormalities.
- Attendance to enquiries/ requests/ complaints from tenants and shoppers.
- Involved in tenancy fit-out, handing and taking over to tenants as well as performing reinstatement works.
- Handled cross-functional conflicts with a properly balanced approach to coping with multiple interests.
- Junction 8 Shopping Centre
Engineering Officer
CITY DEVELOPMENTS LIMITED
03.2013 - 04.2014
- Conducted daily mall inspections to identify and address defects or irregularities.
- Coordinated with in-house technicians and service providers to execute preventive maintenance programs, routine upkeep, and ad-hoc repairs.
- Responded to tenant and shopper inquiries, requests, and complaints promptly.
- Participated in tenancy fit-out processes, including handing over and taking back units, as well as overseeing reinstatement works.
- Assisted in the approval process for tenancy retail designs and adherence to guidelines.
- City Square Mall
Senior Property Officer
BISHAN TOA PAYOH TOWN COUNCIL
03.2012 - 01.2013
- Performed daily inspection of the Public Housing Estates to achieve quality with proper maintenance.
- Managed and maintained the wellness of Public Housing Estates with supervision of contracts in building maintenance through rectification, coordination, and reinstatement works.
- Attended to enquiries/ requests/ complaints from the public and responded with a proper, balanced approach to coping with multiple interests.
- Liaised with grassroots organisations and government agencies.
Building Executive
FRASERS CENTREPOINT PROPERTY MANAGEMENT PTE LTD
07.2011 - 02.2012
- Assisted in setting up the Operations and Engineering Services.
- Managed and coordinated with the operations team and service providers in achieving operational readiness.
- Changi City Point
Engineering Executive
APM PROPERTY MANAGEMENT PTE LTD
11.2006 - 05.2011
- Responsible for the Air conditioned and Mechanical Ventilation (ACMV) system of Retail mall and Tenancy areas, project or upgrading works.
- Involved in tenancy fit-out and reinstatement activities with retailers, retailers’ consultants or contractors, service providers and mall management.
- Prepared quotations on mechanical rectification/ improvement works, obtained approval from management till completion of the tasks satisfactorily.
- Managed and coordinated with in-house technicians and service providers to implement preventive programs, routine, and ad-hoc maintenance jobs.
- Prepared and improved on renewal or tender contract agreement on technical aspects, schedule of rates, and operation-related matters.
- Negotiated on maintenance or tender pricing to save costs and stay within budget.
- Handled cross-functional conflicts with a properly balanced approach to coping with multiple interests.
- Operations & Engineering Services Department
- FORMERLY KNOWN AS SUNTEC CITY MANAGEMENT PTE LTD
Business Management Executive
NATIONAL PARKS BOARD
09.2004 - 09.2006
- Operations Department
Senior Technician-Assistant to Shift In-charge
REPUBLIC OF SINGAPORE AIR FORCE (RSAF)
07.1997 - 07.2004
- Electrical &Instrumentation
Education
Bachelor of Science - Facilities Management
SINGAPORE UNIVERSITY OF SOCIAL SCIENCES
04-2028
Diploma - Electrical Engineering
SINGAPORE POLYTECHNIC
05.1997
Completed Cambridge GCE ‘Ordinary’ level - undefined
HENDERSON SECONDARY SCHOOL
12.1993
Skills
- Interpersonal skill
- Customer oriented
- Effective communication
- Sense of responsibility
- Good writing skills
- Proficient in MS Office
- Emotional intelligence
- Analytical skill
- Problem-solving skill
- Team player
- Work independently
- Knowledge in SAP, AutoCAD
- Knowledge of statutory regulations
- Team morale enhancement
- Proficient in MS Office (Outlook, Excel, Word, PowerPoint)
- SAP, AutoCAD
- Operations management
- Cross-functional team management
Accomplishments
- Assisted in setting up of M&E system for office relocation at $120,000 (2024)
- Replaced isolation condenser valves in chiller plant at $100,000 (2024)
- Replaced corroded domestic water pipelines and escalator parts for common properties, at $180,000 (2023)
- Upgrade of carpark system to Unified point of sale- UPOS (2021)
- Successfully upgraded high tension and low tension switchgears, electrical boards, power transformers, chillers, and generator sets at $2.5million budget (2020)
- Minor configuration, A&A work for mall tenancy at $350,000 (2019)
- Upgraded Air handling units to energy-saving type at $400,000 (2019 and 2018)
Certification
- Completed Environmental Control Officer course (2024)
- Attained certification in the Fire Safety Manager course (2016)
- Attained Green Mark Manager course (2015)
- Completed course- Fundamentals of Lift Maintenance
- Attended course Work-at-Height for supervisor
- Attended course Negotiation skills
LANGUAGES
Fluent in English and Mandarin (Verbal and Written)
Fluent in Hokkien (Verbal)
EXTRA CURRICULAR ACTIVITIES AND INTERESTS
Actively participated in the National Cadet Corps (NCC) Enjoy sports especially badminton and jogging Enjoy travelling, listening to music
AWARDS
5 Years Long Service Award from CapitaLand, Continuous promotion to the rank of 1stSergeant, RSAF, Letter of Testimonial, RSAF, Letter of Appreciation, RSAF, 5 Years Long Service Award from RSAF
References
To be furnished upon request., Expected Salary = S$6500 per month
Timeline
M&E Manager
JONES LANG LASALLE PROPERTY CONSULTANTS PTE LTD
09.2024 - 05.2025
M&E Manager
MANAGEMENT CORPORATION STRATA TITLE PLAN NO. 2137
12.2022 - 07.2024
Facilities Manager
CYCLECT FACILITIES MANAGEMENT PTE LTD
09.2022 - 11.2022
Assistant Manager
CITY DEVELOPMENTS LIMITED
01.2021 - 03.2022
Senior Executive
CAPITALAND RETAIL
05.2014 - 01.2021
Engineering Officer
CITY DEVELOPMENTS LIMITED
03.2013 - 04.2014
Senior Property Officer
BISHAN TOA PAYOH TOWN COUNCIL
03.2012 - 01.2013
Building Executive
FRASERS CENTREPOINT PROPERTY MANAGEMENT PTE LTD
07.2011 - 02.2012
Engineering Executive
APM PROPERTY MANAGEMENT PTE LTD
11.2006 - 05.2011
Business Management Executive
NATIONAL PARKS BOARD
09.2004 - 09.2006
Senior Technician-Assistant to Shift In-charge
REPUBLIC OF SINGAPORE AIR FORCE (RSAF)
07.1997 - 07.2004
Diploma - Electrical Engineering
SINGAPORE POLYTECHNIC
Completed Cambridge GCE ‘Ordinary’ level - undefined
HENDERSON SECONDARY SCHOOL
Bachelor of Science - Facilities Management
SINGAPORE UNIVERSITY OF SOCIAL SCIENCES