Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
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Si En Quek

Si En Quek

Summary

Dynamic Administrative Executive with a proven track record at INFOSYS BPM LIMITED, enhancing operational efficiency through process improvements and effective team coordination. Skilled in customer relations and file management, I consistently improved customer satisfaction and streamlined workflows, fostering a culture of continuous learning and achieving monthly closing success.


Productive Administrative Executive with 4-year track record in data management, customer relations and complex problem-solving. Oversees operations and handles all administrative needs with efficiency and professionalism. Advanced skills in Microsoft Office.

Overview

8
8
years of professional experience

Work History

Administrative Executive

INFOSYS BPM LIMITED SINGAPORE BRANCH
03.2021 - Current
  • Coordinated cross-departmental communication to enhance operational efficiency and information flow.
  • Implemented process improvements that streamlined administrative workflows, reducing turnaround times.
  • Developed training materials for new hires, fostering a culture of continuous learning and improvement.
  • Work together as a team to achieve monthly closing successfully
  • Vetting of contract, placing order, ensuring all invoice are placed correctly
  • Collected data, input records, and protected electronic files.
  • Improved customer satisfaction by promptly addressing inquiries and resolving issues in a timely manner.

Sales Assistant

SUTL SPORTS (JW) PTE. LTD.
09.2020 - 03.2021
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
  • Met and exceeded sales targets consistently, contributing to overall team success.

Sales Assistant

Crocs Singapore Pte. Ltd.
11.2017 - 02.2020
  • Assisted customers in product selection, enhancing overall shopping experience.
  • Processed sales transactions accurately using POS systems to maintain efficiency.
  • Collaborated with team members to achieve store sales targets consistently.
  • Maintained product displays and inventory levels to ensure optimal presentation.
  • Responded to customer inquiries and resolved issues promptly, improving satisfaction rates.
  • Conducted regular stock checks and reported discrepancies to management for resolution.
  • Supported promotional events by organizing merchandise and engaging with customers effectively.
  • Helped customers locate products and checked store system for merchandise at other sites.

Education

Bachelor of Business Management

RMIT University
12-2025

Diploma in Wellness And Hospitality Business

Republic Polytechnic
03-2021

Skills

  • Customer service
  • File management
  • Administrative management
  • File organization
  • Customer relations
  • Front desk management
  • Order processing
  • Microsoft office
  • Team coordination
  • Time management
  • Excel spreadsheets
  • Report analysis

Hobbies

Photography

Timeline

Administrative Executive

INFOSYS BPM LIMITED SINGAPORE BRANCH
03.2021 - Current

Sales Assistant

SUTL SPORTS (JW) PTE. LTD.
09.2020 - 03.2021

Sales Assistant

Crocs Singapore Pte. Ltd.
11.2017 - 02.2020

Bachelor of Business Management

RMIT University

Diploma in Wellness And Hospitality Business

Republic Polytechnic

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Si En Quek