Siek Li Chan
Operation Manager
Summary
Dynamic Operations Manager with a proven track record at Qian Shan Pte Ltd, excelling in performance monitoring and staff management. Enhanced team productivity through effective training and coaching, while fostering strong customer relationships to boost retention. Skilled in problem-solving and compliance, ensuring operational excellence and a positive work environment.
Overview
3
3
years of professional experience
4
4
Languages
Work History
Operations Manager
Qian Shan Pte Ltd
05.2024 - Current
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
Urban Farming Intern
Urban Farm Tech Sdn Bhd
03.2023 - 09.2023
- Conducted seed germination and took care of nursery plants that used in the project sites.
- Conducted weekly services at different project sites and engaged with customers to explain urban farming concepts.
- Promoted urban farming and encouraged community to practice urban agriculture.
- Performed administration duties such as processed invoices, managed petty cash, and dealt with customers enquiries through email or phone call.
Education
Bachelor of Science - Biodiversity And Conservation
Universiti Tun Hussein Onn Malaysia
Malaysia 09.2023
Skills
Operations management
Problem-solving
Customer service
Performance monitoring
Staff management
Organizational management
MS office
Team leadership
Operations monitoring
Performance reporting
Customer retention
Incidents management
Staff training
Marketing
Vendor sourcing
Invoice processing
Purchasing and procurement
Timeline
Operations Manager
Qian Shan Pte Ltd
05.2024 - Current
Urban Farming Intern
Urban Farm Tech Sdn Bhd
03.2023 - 09.2023
Bachelor of Science - Biodiversity And Conservation
Universiti Tun Hussein Onn Malaysia