Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Sidunding Ba

Sidunding Ba

After Sales Service Engineer

Summary

Holds a degree from a U.S. institution with extensive driving experience in North America. Skilled in cross-cultural communication, highly responsible, and backed by a diverse professional background.

Overview

9
9
years of professional experience

Work History

Technical Support Specialist (After-Sales)

Bafang Science Inc.
04.2023 - Current
  • Provided on-site and remote technical support for clients in Los Angeles, USA, including troubleshooting, system diagnostics, and repair solutions.
  • Managed overseas warehouse logistics, inventory audits, and coordinated cross-departmental efforts for exhibitions.
  • Trained 50+ distributor teams on product operations and maintenance, improving service efficiency by 30%.
  • Utilized CRM/ERP systems to track client feedback, contributing to a 15% reduction in recurring technical issues.

Sales Manager

Suzhou Beiang Technology Co., LTD.
11.2019 - 05.2020
  • Launched and optimized the company’s Alibaba B2B platform
  • Designed global market expansion strategies, securing $10M+ sales revenue.
  • Organized and prepared logistics and marketing materials for international trade shows, enhancing brand recognition in key markets.

Co-Founder

Sourcing United Inc.
10.2017 - 10.2019
  • Led a 3-member team to achieve $700K USD annual revenue through supplier sourcing, risk assessment, and client relationship management in promotional products industry.
  • Conducted factory audits and quality inspectionses, ensuring compliance with customer's standards.
  • Designed company branding assets (website, logo, U.S. trademarks) and implemented SEO strategies.

Overseas Marketing Specialist

Suzhou Snail Digital Technology Co., LTD.
01.2016 - 01.2017
  • Analyzed real-time market data and optimized Facebook ad campaigns, achieving a 20% increase in ROI.
  • Monitored backend operations for gaming platforms and social media such as Facebook etc., providing actionable insights to enhance user engagement.

Education

Master of Science - Environmental Science

University of Detroit Mercy
Michigan, USA
05.2001 -

Bachelor of Science - Water Supply And Drainage Engineering

Yancheng Institute of Technology
Jiangsu, China
05.2001 -

Skills

    Interpersonal communication skills

    Overseas living experience

    California driving license

    Bilingual in English & Chinese

Interests

Photography

Swimming

Hiking

Cooking

Classical music

Timeline

Technical Support Specialist (After-Sales)

Bafang Science Inc.
04.2023 - Current

Sales Manager

Suzhou Beiang Technology Co., LTD.
11.2019 - 05.2020

Co-Founder

Sourcing United Inc.
10.2017 - 10.2019

Overseas Marketing Specialist

Suzhou Snail Digital Technology Co., LTD.
01.2016 - 01.2017

Master of Science - Environmental Science

University of Detroit Mercy
05.2001 -

Bachelor of Science - Water Supply And Drainage Engineering

Yancheng Institute of Technology
05.2001 -

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Sidunding BaAfter Sales Service Engineer