Siddiqqah Binte Syed Abdul Mutalib Iqqa
Summary
Adept at enhancing customer experiences and streamlining operations, I leveraged my expertise in Microsoft Excel and exceptional customer service skills at Rib Mixologist Food to significantly improve service delivery. My proactive approach and ability to thrive in high-pressure environments led to a notable increase in customer satisfaction, demonstrating my commitment to excellence and team development.
Overview
7
7
years of professional experience
Work History
Service Crew Member
Rib Mixologist Food
09.2024 - 11.2024
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Maintained a clean and organized work environment for improved customer experiences.
- Ensured timely delivery of orders by prioritizing tasks according to demand during busy periods.
Cats Grooming/Administrative Assistant
Cats Garage
05.2024 - 08.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Picking/packing
Amazon
03.2023 - 01.2024
- Reduced packing errors by consistently double-checking orders and ensuring correct items were included.
- Graded and packaged finished products, transporting items for additional processing, storage, or shipment off-site.
- Maintained a clean and safe work environment, adhering to safety protocols and reducing workplace accidents.
- Pulled orders quickly to maintain demanding productivity goals.
- Optimized workflow through effective collaboration with other departments such as shipping and receiving teams, contributing to overall operational efficiency.
Call Center Agent
Ntuc Gold Insurance
01.2022 - 03.2022
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
- Exceeded daily call center metrics, consistently maintaining a high level of productivity and customer satisfaction.
Retail Sales Associate
Cotton on
01.2021 - 05.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Service Crew/Cashier Assistant
House of Briyani
02.2018 - 01.2021
- Demonstrated adaptability by cross-training on various types of hoses assemblies based on varying client requirements.
- Implemented quality control measures by conducting regular audits of completed assemblies, identifying areas for improvement or rework as necessary.
- Maintained organized workstations to optimize productivity and minimize downtime in the assembly line.
- Contributed to a safe work environment by adhering to safety protocols while operating machinery during hose assemblies.
- Enhanced customer satisfaction by providing efficient and friendly service.
Service Crew/Cashier Team Lead
7 Eleven Store
03.2019 - 08.2019
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Maintained a clean and organized work environment for improved customer experiences.
- Kept all prep areas clean by sweeping, mopping, and washing down counters.
Education
Course Certificate - Course
Basic Computer Step And 1 And 3 /microsoft
Chua Chu Kang Cc02-2025
Make Up - Course
Certificate of Accomplishment
World Mode Singapore02-2025
N Level - N Level
N Level
Madrasah Al Saggof02-2006
Skills
- Customer service
- Data entry
- Picking and processing
- Call center operations
- Customer assistance
- Order picking
- Retail sales
- Cash handling expertise
- Punctual and reliable
- Team development
- Product scanning
- Microsoft Word
- Microsoft Excel
- Cleanliness and hygiene
Languages
English
Elementary (A2)
Malay
Upper intermediate (B2)
Timeline
Service Crew Member
Rib Mixologist Food
09.2024 - 11.2024
Cats Grooming/Administrative Assistant
Cats Garage
05.2024 - 08.2024
Picking/packing
Amazon
03.2023 - 01.2024
Call Center Agent
Ntuc Gold Insurance
01.2022 - 03.2022
Retail Sales Associate
Cotton on
01.2021 - 05.2021
Service Crew/Cashier Team Lead
7 Eleven Store
03.2019 - 08.2019
Service Crew/Cashier Assistant
House of Briyani
02.2018 - 01.2021
Course Certificate - Course
Basic Computer Step And 1 And 3 /microsoft
Make Up - Course
Certificate of Accomplishment
N Level - N Level
N Level
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