1. Develop and implement process improvements to enhance operational efficiency and guest satisfaction.
2. Lead and motivate teams to achieve operational excellence and provide exceptional guest experiences.
3. Analyze operational data to identify trends and opportunities for improvement.
4. Collaborate with stakeholders to ensure alignment and effective execution of operational plans.
5. Drive innovation and creativity in operational processes and guest experiences.
Hi, I’m
Siddhesh Aghav
Hotelier
Singapore,singapore
Summary
Overview
8
years of professional experience
Work History
Mandarin oriental singapore Singapore
Restaurant Operations Executive
09.2022 - Current
Job overview
- Assisted in managing daily restaurant operations and ensuring smooth workflows.
- Conducted regular staff meetings to communicate updates and gather feedback.
- Oversaw the preparation of menus, recipes and pricing plans according to budget guidelines.
- Established quality control standards for all products served in the restaurant.
- Prepared monthly reports detailing sales figures, labor costs, inventory levels.
- Provided exceptional customer service to ensure satisfaction and repeat business.
- Counseled and disciplined restaurant staff to maintain compliance standards, and performance requirements.
- Provided one-on-one coaching to improve individual employee performance.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Participated in and attended meetings or seminars to obtain information for use in training programs.
Mandarin oriental singapore Singapore
BARTENDER POOL SUPERVISOR
12.2020 - 08.2022
Job overview
- Assisted in training new employees on bar and floor operations.
- Ordered supplies as needed to maintain adequate stock levels.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Supervised cleaning duties performed by service staff throughout shift hours.
Mandarin oriental singapore Singapore
Food and Beverage Executive
12.2018 - 12.2020
Job overview
- Developed and implemented food and beverage strategies to maximize profits and enhance customer satisfaction.
- Conducted regular reviews of existing menus to improve quality assurance measures.
- Created innovative beverage concepts to elevate customer dining experiences.
- Implemented comprehensive training programs for staff on service standards and product knowledge.
- Evaluated and analyzed levels of guest satisfaction and focused on continuous improvement and innovative foodservice solutions.
Mandarin orientalSingapore
Food and Beverage Intern
08.2017 - 02.2018
Job overview
- Provided excellent customer service to guests at the poolside area.
- Answered questions about menu items and provided recommendations when requested.
- Greeted guests, informed them of daily specials and took food orders.
- Participated in ongoing training to enhance job skills and knowledge.
Education
STE'i InstituteSingapore, SINGAPORE
DIPLOMA IN HOTEL MANAGEMENT from Hospitality Management
02.2018
University Overview
MADURAI KAMARAJ UNIVERSITYTHANE, MAHARASHTRA
B.sc Hotel Management & Catering Science from Hotel Management
04.2017
University Overview
SAHYOG COLLEGEThane, MAHARASHTRA
DIPLOMA IN COOKERY from Hotel Management
04.2014
University Overview
Skills
- Operations management
- Staff training
- Customer relationship management
- Performance evaluation
- Profit optimization
- Effective communication
- Coaching techniques
- Time management
- Performance appraisal
Accomplishments
Accomplishments
- Excellent service award Silver 2023 [EXSA]
- Excellent service award Gold [2024]
- Annual Front of the house award 2021
Languages
English
First Language
References
References
References available upon request.Timeline
Restaurant Operations Executive
Mandarin oriental singapore
09.2022 - Current
BARTENDER POOL SUPERVISOR
Mandarin oriental singapore
12.2020 - 08.2022
Food and Beverage Executive
Mandarin oriental singapore
12.2018 - 12.2020
Food and Beverage Intern
Mandarin oriental
08.2017 - 02.2018
STE'i Institute
DIPLOMA IN HOTEL MANAGEMENT from Hospitality Management
MADURAI KAMARAJ UNIVERSITY
B.sc Hotel Management & Catering Science from Hotel Management
SAHYOG COLLEGE
DIPLOMA IN COOKERY from Hotel Management
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