SIDDHARTH PATKAR
Mumbai
Summary
As a Business Immigration Consultant with over 12+ year of experience in India Inbound & India outbound visa and immigration services, People management, Client site management, Global Mobility, Client servicing, Case Management, Work Permit & BV processing, Vendor management, client relationship, customer satisfaction; my expertise spans a broad spectrum of immigration services allowing me to provide comprehensive support to clients from diverse backgrounds. During my current tenure at Fragomen, I have travelled across the length and breadth of the country to support expatriates and VIPs successfully as well as have independently managed visa desk location at IBM for 8 years plus with highest successful cases and rare escalations along with highest client satisfactions. Furthermore, throughout my career, I’ve successfully managed complex cases, staying ahead of constantly evolving regulations to ensure that my clients’ applications are meticulously prepared and positioned for success. My approach is deeply rooted in understanding the unique circumstances of each client, offering tailored solutions that meet their specific needs and goals. I am blessed with strong communication and super interpersonal skills coupled with an analytical bent of mind which enables me to relate easily with people at all levels thereby making me very easy to work with while maintaining coordinal relations and building team spirit within the company as well as ensuring enhanced company’s image at the highest levels.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Business Immigration Consultant
FRAGOMEN IMMIGRATION SERVICES PRIVATE LIMITED
12.2014 - Current
- First Level Escalation point for IBM Visa Desk operation in connection with Visa Processing (APAC, Europe, EMEA, LATAM)
- Senior Consultant for visa desk at client location overseeing day to day operations related to Cross Border Travel & Immigration Compliances, Business, Work Permit and Dependent visa processing
- Implementation of Immigration guidelines, policies, and processes for India to various countries.
- Responsible for doing virtual case management / online validation process for business visas within the IBM visa application suite tool.
- Ensuring minimal escalation from locations and seamless customer service
- Preparing and maintaining reports for the team.
- Attending Business connects to understand & cater to business travel requirements
- Ensuring all SLA’s are met by the Business Visa Team that have been defined.
- Ensuring Immigration Compliance and responsible for maintaining high compliance scores by the team
- Involved in internal and external audit for the business visa process and ensuring 100% audit readiness and attain assessment scores of 100% on Process Maps
- Working closely with other internal teams to simplify business visa process for employees, gather latest updates/ requirements from various consulates and embassies.
- Maintain a professional relationship with customers always
- Build up awareness & update managers/ employees on the current immigration policies & processes.
- Effective Complaints Management and resolution (both corrective & preventive)
- Processed visa applications and notified applicants when decisions were made.
- Verified required information provided along with visa applications.
- Noted any discrepancies or omissions on visa applications.
- Responding to in-person, phone inquiries and email queries.
- Processed applications for all Business/work visas.
- Maintaining records of all Business & Work Visas applications.
- Preparing BEP folder, Cover Letters and application documents for each applicant, applying to various countries.
- Responsible to schedule appointments and required meetings with Visa Embassies.
- Conduct mock sessions before Appointment with the Consulate.
- Explaining the visa processes for the different Countries to the applicants and advising them about relevant documents, differentiating the VISA categories and visa fees.
- Support the management in extending necessary Immigration support to Business Units
- Supporting and Assisting Foreigners at FRRO for registrations, extension and other immigration processes, supporting foreigners for police verifications and Aadhar card assistance
- Managing Fragomen Representation at International Conferences
- Helped FES team at Fragomen in set up of office in Mumbai Location from scratch till go-live.
Client Support Specialist
ERNST AND YOUNG LLP
07.2014 - Current
- Supporting and assisting foreigners at FRRO for registrations, extensions, and other immigration processes and supporting foreigners for police verifications at PAN India Level
- Managing taxation procedures.
- Provided exceptional client support through effective communication and problem-solving skills.
- Managed client inquiries and resolved issues using CRM systems efficiently.
- Collaborated with cross-functional teams to enhance service delivery and client satisfaction.
- Prepared and maintained detailed documentation for client interactions and support processes.
- Ensured that all customer inquiries were responded to promptly and accurately.
- Documented all customer interactions in the company's database system.
- Investigated unusual or complex customer requests and escalated them as necessary to higher levels of expertise within the organization.
- Maintained customer accounts and updated account information as needed.
- Researched, identified and responded to client inquiries expeditiously, providing reactive and proactive customer support.
Immigrations Coordinator
IOS RELOCATIONS PRIVATE LIMITED
04.2013 - 06.2013
- Managed communication between clients and service providers throughout relocation processes.
- Scheduled and organized site visits to assess client needs and preferences.
- Facilitated resolution of client inquiries and issues during the relocation process.
- Prepared documentation for international relocations, ensuring compliance with regulations.
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Facilitated communication between different departments in order to resolve issues quickly.
- Resolved customer complaints in a timely manner while upholding company standards.
- Supporting and assisting foreigners at the FRRO for registrations, extensions, and other immigration processes.
Student Coordinator & Financial Advisor
BIRLA SUNLIFE INSURANCE LTD
07.2011 - 12.2012
- Selling health and life insurance policies.
- Strategizing marketing strategies to increase sales
- Organizing and facilitating student workshops, events, and conferences.
- Maintaining accurate records of student attendance and performance data for reporting purposes.
- Developing and implementing student engagement activities to enhance learning outcomes.
Banking Assistant in Account Maintenance Department
HSBC BANK
06.2010 - 08.2010
- Assisted clients with account inquiries and transaction processing.
- Facilitated communication between clients and banking departments for issue resolution.
- Collaborated with teams to streamline account management processes and enhance client service.
- Updated customer information into the database after verifying its accuracy.
- Opened new accounts and served existing customers based on individual financial needs.
- Assisted customers with opening new accounts, answering inquiries, and processing transactions.
Counselor
INDIAN SCHOOL OF BUSINESS MANAGEMENT AND ADMINISTRATION
07.2009 - 12.2009
- Provided guidance and support to students facing academic challenges.
- Developed and implemented counseling programs tailored to student needs.
- Conducted individual counseling sessions to address personal issues.
- Maintained confidential records of student interactions and progress.
- Evaluated student feedback to improve counseling services offered.
- Coordinated with external resources for additional student support services.
- Participated in regular team meetings to discuss case management issues and plan services for clients.
Education
Master of Management Studies (MMS) – Full time - Finance and Marketing
University of Mumbai
01.2012
Master of Commerce (M.COM) – Full time - Management
University of Mumbai
01.2009
Skills
- Team Leadership
- Cross-cultural Communication Skills
- Critical Thinking
- Public Speaking
- Client Relations Management
- Marketing Strategy
- Reporting & Analysis
- Client Presentation
- Escalations Management
- Customer Relationship Management (CRM)
- Marketing
- Visa processing
- Immigration compliance
- Compliance
- Strong Interpersonal and Communication skills
- Motivator and Health Educator
- Strategic Planner
- Adaptable and resourceful team player
- Ms Office
- Alternative healing therapist and Yoga trainer
Certification
- Passed Professional Diploma in Yogic Education from ‘Yoga Vidya Niketan’, 2004.
- Passed Post Graduation program in Retail Management (PGPRM) from Karma Retail Academy, 2008.
- Undergone certifications in several healing modalities
Languages
Language Capabilities: English, Hindi, Marathi and Konkani.
Hobbies and Interests
Reading yoga related books, motivational speaker, playing chess, Sound healing etc
Languages
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Marathi
Advanced (C1)
C1
Konkani
Intermediate (B1)
B1
Affiliations
· Winner of Two Excellence Awards from the hands of BPCL Chairman K P Singh (2010-2011).
· Won 2 Gold Medals and a Silver Medal for Outstanding Performance and Dedication in Inter-collegiate Events (2011-2012).
· Have been selected to represent Mumbai at the 37th State Level Yoga Competition after securing 2nd Rank in the age group of 25 to 35 years from Mumbai Division.
·Accomplished alternative healing therapist, sound alpha quantum, and marma therapy practitioner
Accomplishments
- Regularly received appreciations and awards at Fragomen for exceptional performance in successful management of cases and client appreciation
- Undergone several internal trainings and certifications
References
References available upon request.
Timeline
Business Immigration Consultant
FRAGOMEN IMMIGRATION SERVICES PRIVATE LIMITED
12.2014 - Current
Client Support Specialist
ERNST AND YOUNG LLP
07.2014 - Current
Immigrations Coordinator
IOS RELOCATIONS PRIVATE LIMITED
04.2013 - 06.2013
Student Coordinator & Financial Advisor
BIRLA SUNLIFE INSURANCE LTD
07.2011 - 12.2012
Banking Assistant in Account Maintenance Department
HSBC BANK
06.2010 - 08.2010
Counselor
INDIAN SCHOOL OF BUSINESS MANAGEMENT AND ADMINISTRATION
07.2009 - 12.2009
Master of Management Studies (MMS) – Full time - Finance and Marketing
University of Mumbai
Master of Commerce (M.COM) – Full time - Management
University of Mumbai
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