Siaw Kim Wong
Business Analyst (IT)
Summary
Accomplished Business Analyst with a proven track record at Great Eastern Life Assurance Co, enhancing software solutions and user adoption rates through meticulous gap analysis and stakeholder management. Excelled in leading cross-functional teams, optimizing operations, and implementing strategic changes, leveraging expertise in SQL and effective communication to drive project success.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level of this position. Ready to help team achieve company goals.
Overview
24
24
years of professional experience
Work History
Lead, Business Analyst
Great Eastern Life Assurance Co
1997.06 - 2021.08
- Developed detailed functional specifications to guide development teams in creating robust software solutions for clients.
- Increased team productivity through effective communication, collaboration, and resource management strategies.
- Conducted training sessions for end-users on new software features, increasing overall user adoption rates and improving system utilization.
- Ensured successful project outcomes by proactively identifying potential risks and implementing mitigation plans.
- Led cross-functional teams to successfully execute complex projects within scope, budget, and timeline constraints.
- Optimized business operations with thorough analysis of current systems, identifying areas for improvement and recommending actionable changes.
- Coordinated with IT teams to design and implement custom applications tailored to specific business needs, resulting in increased efficiency and effectiveness of workflows.
- Contributed to establishment of standard operating procedures for business analysis processes, resulting in more effective and efficient project delivery.
- Achieved timely delivery of critical projects through effective prioritization of tasks based on urgency, importance, dependencies, resources availability.
- Performed gap analysis to identify areas of improvement.
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Analyzed data to identify root causes of problems and recommend corrective actions.
Education
Business Analysis Professional Certificate
The George Washington University
Singapore2010
Bachelor of Commerce - Computer And Information Sciences
Curtin University
Perth, Australia 2001.04 -
High School Diploma -
London of Chamber - Higher Accounting
Singapore 2001.04 -
Skills
Accomplishments
My working experience and achievements with Great Eastern Life is summarised as follows:
1997 - 2004
I started as a COBOL programmer maintaining and enhancing the mainframe life administration system. I moved on to be a software analyst along the way.
2004 - 2008
I had an opportunity to work in projects like claim process workflow (using IBM MQ Workflow) and NB registration and integration with Expert Underwriting System (Swiss Re Magnum Expert Underwriting Engine).
Year 2008 - I was assigned as a Business Analyst to a newly developed web based life admin system replacing the mainframe legacy system. Started as a Finance (Fin) and Reinsurance (RI) Business Analyst. I was involved in the later part of the migration for RI data and the functionalities to this new administration system. In this new assignment, my job scope includes product launch, system enhancement, maintenance and new initiatives related to these 2 modules. My role as BA involves requirements gathering, impact analysis, documentation, provide solution and perform testing and handling of production issue.
In Fin module, I was also helping user in accounting and ILP reconciliation and troubleshooting between systems (system integration between the core system and OFIN).
2015 - 2017
Participated in AnH product migration from AS400 to the Web base core admin system. My role in this project as a Subject Matter Expert (SME) providing analysis, review and solutioning for the enhancement. I was assigned as the Requirement Lead in phase 2 of this project for Hospitalisation products.
Year 2018, I was promoted as lead BA for a team of 15 people.
In April 2019, I was assigned as Regional lead BA for Singapore, Malaysia and Indonesia.
My last project with GEL was the privatisation of Dependent Protection Scheme, Sep 2020 - April 2021. I was the requirement lead for the project, overseeing the data migration and the implementation of the new scheme. Coordinated cross-functional and system teams and provided requirements gathering and analysis. Working closely with the IT team, various business department users and the CPFB for the business requirements, billing and payment processes.
Extra curricular:
In year 2010, I was a CMMi ATM member. I was a member of a working group helping the company to establish standardisation of IT processes and to obtain CMMI level 3 certification. Creating documentation and guidelines for E2E process integration, operating procedures and templates for business analysis and testing processes, resulting a more effective and efficient project delivery.
Timeline
Bachelor of Commerce - Computer And Information Sciences
Curtin University
2001.04 -
High School Diploma -
London of Chamber - Higher Accounting
2001.04 -
Lead, Business Analyst
Great Eastern Life Assurance Co
1997.06 - 2021.08
Business Analysis Professional Certificate
The George Washington University
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