Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Siang Seet Naik

Siang Seet Naik

Petaling Jaya

Summary

  • I have several years of working knowledge on Data Centre and provide project management on Data Centre setup for customer.
  • I had moved on from Data Centre to Networking Environment and has 6 years of knowledge in handling and troubleshooting network incidents.
  • I also have clear understanding on networks physical infrastructure.

Overview

11
11
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
4
4
Languages

Work History

Network Operations Center Engineer

Orange
03.2018 - Current
  • Language support for HK, China and English
  • To provide a professional first technical point of contact for the customer and third party vendors
  • Diagnose fault-related incidents by effectively utilizing troubleshooting software and other network/product utility programs.
  • Provide updates as needed to the customer in order to meet performance objectives and contractual objectives.
  • To ensure incidents are allocated to the most appropriate ‘next step’ as part of the incident flow process
  • To monitor incidents and perform both technical escalations and managerial escalations in line with company procedures.
  • To monitor systems, customer networks and products, and deal with alerts and events as appropriate.
  • To liaise and refer issues to correct/relevant entities e.g. other service desks, PTT, Carriers, Operations & Engineering teams and other Vendors as appropriate
  • Document all troubleshooting and incident management actions via the electronic incident management system to the highest possible standard
  • To undertake any other reasonable task as assigned

Account Manager

HKBN JOS
01.2017 - 05.2017
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Monitored and analyzed customer feedback to identify opportunities for improvement.
  • Facilitated client satisfaction and renewed customer relations to drive growth.
  • Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
  • Educated clients on new products or services to increase customer engagement with brand.
  • Set clear sales goals to identify activities and behaviors to advance sales process and close deals.

Project Manager

NTT Ltd.
08.2013 - 01.2017
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Identified plans and resources required to meet project goals and objectives.
  • Managed projects from procurement to commission.
  • Planned, designed, and scheduled phases for large projects.
  • Achieved project deadlines by coordinating with contractors to manage performance.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Coordinated material procurement and required services for projects within budget requirements.

Education

Diploma in Networking and Security -

INTI
07.2008 - 05.2012

Skills

undefined

Certification

Cisco Certified Network Associate Routing and Switching (CCNA) - Cisco, 06/01/21, 06/01/24

Timeline

Network Operations Center Engineer

Orange
03.2018 - Current

Account Manager

HKBN JOS
01.2017 - 05.2017

Project Manager

NTT Ltd.
08.2013 - 01.2017

Diploma in Networking and Security -

INTI
07.2008 - 05.2012

Similar Profiles

CREATE PROFILE
Siang Seet Naik