Siang Chun Chuah
Rail Operations Manager
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
14
14
years of professional experience
Work History
Service Operation Manager
SMRT CCL Station Ops
10.2022 - Current
- Manage day-to-day operations across multiple stations in the CCL network, ensuring smooth service delivery and safety compliance
- Supervise and coordinate a team of over 60 staff, including rostering, training, and performance evaluations
- Ensure rapid response to operational disruptions, emergencies, and incidents, maintaining effective communication with station teams and central command
- Oversee customer service functions and assist with escalated issues, ensuring customer satisfaction and service excellence
- Conduct regular audits of station operations to ensure compliance with safety and operational standards
- Lead and implement continuous improvement initiatives to streamline operations and enhance service delivery.
Senior Scheduler
SBS Rail Transit Pte Ltd
08.2014 - 10.2022
- Created and managed work schedules for staff while ensuring optimal service levels were maintained
- Monitored daily operations and coordinated efforts to meet service requirements
- Prepared and maintained detailed logs and weekly reports on overtime, absenteeism, and operational performance
- Motivated and coached employees, fostering a productive and service-oriented work environment.
Sales Consultant
Univonna Pte Ltd
10.2010 - 08.2014
- Resolved customer issues promptly, enhancing customer satisfaction and repeat business
- Maintained inventory levels and coordinated equipment repairs to ensure continuous service operations.
Education
Diploma in Logistics and Supply Chain Management -
Kaplan Higher Education Institute
12.2019 - 2020.05
Bachelor of Business School Degree - Logistics and Supply Chain Management
University College Dublin
09.2020 - 2022.05
Skills
Team Leadership & Staff Management
Operations Management & Scheduling
Customer Service Excellence
Crisis Management & Problem Solving
Logistics & Supply Chain Management
Audit & Compliance
Continuous Improvement Initiatives
Operational Efficiency
Workforce Planning
Incident Management
Awards
- Gold Excellent Service Award, SBS Rail Transit Pte Ltd (2020)
- Silver Excellent Service Award, SBS Rail Transit Pte Ltd (2019 & 2016)
- SBST Productivity Scheme Lean Project (Star Award)
Timeline
Service Operation Manager
SMRT CCL Station Ops
10.2022 - Current
Bachelor of Business School Degree - Logistics and Supply Chain Management
University College Dublin
09.2020 - 2022.05
Diploma in Logistics and Supply Chain Management -
Kaplan Higher Education Institute
12.2019 - 2020.05
Senior Scheduler
SBS Rail Transit Pte Ltd
08.2014 - 10.2022
Sales Consultant
Univonna Pte Ltd
10.2010 - 08.2014
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