Siang Chin Tan
Call Center Agent
Singapore
Overview
2
2
years of professional experience
Work History
Customer Service Officer
Terra International
07.2025 - Current
- Answer and attend to incoming calls such as food poisoning hotline, illegal hawking and food safety import and export hotline
- Assist callers In Geneco, Singapore Food Agency And Alps Medication Delivery Hotline
- Managed and resolved queries while providing accurate information to callers
- Handled high volume of calls efficiently and effectively
- Identified and escalated complex issues to supervisors or senior agents for resolution
- Performed various tasks as needed to support team operations. as assigned by Call Centre Senior Agents or Supervisors
- Attended huddle session and zoom meeting to be updated on latest SFA Framework Policies
Paiza Executive Call Agent
Marina Bay Sands
02.2024 - 07.2024
- Delivered professional, prompt, and high-quality service experience to Patrons and internal stakeholders via phone and email, adhering to Marina Bay Sands’ standards and departmental KPIs.
- Follow up on outstanding enquiries, requests and feedback with Patrons and internal stakeholders.
- Registered Patrons for casino events, tournaments, and promotions to ensure seamless participation.
- Process redemption of casino offers such as room, birthday and other promotions.
- Ensure that Patrons’ information, preferences and tier entitlements have been maintained and recorded accurately.
- Assist with the creation of casino programs.
- Assist retailers with earnings or redemptions of Destination Dollars and Sands Dollars.
- Work closely with the Sales Teams, International Marketing Operations, Player Development Operations, Hotel and VIP Services to ensure all arrangements have been made to meet Patrons’ requirements while maintaining the highest level of customer service.
- Maximized room revenue through effective up-selling of higher room categories to Patrons.
- Escalate to Supervisor all incidents and issues/matters which require further clarification(s) during the shift.
- Enhanced operational efficiency by reviewing and refining processes and procedures.
- Perform all tasks in accordance with Marina Bay Sands policies and procedures, and in compliance with the respective local laws and regulations.
Education
Diploma - Chemical Process Technology (Industrial Chemistry)
Singapore Polytechnic
Skills
Product Knowledge, Soft Skills, Customer service, Team Collaboration, Adaptable learners, System Navigation
Product Knowledge
Team Collaboration
Adaptable learners
Soft Skills
Pair Chat CRMS Cisco Jabber,Cisco Finesse
Timeline
Customer Service Officer
Terra International
07.2025 - Current
Paiza Executive Call Agent
Marina Bay Sands
02.2024 - 07.2024
Diploma - Chemical Process Technology (Industrial Chemistry)
Singapore Polytechnic