ShyQin Ting
Summary
Retail Assistant with proven experience at NTUC Fairprice, excelling in POS systems and customer satisfaction. Demonstrated ability to boost sales through exceptional service and teamwork. Skilled in organization and cash register operation, adept at enhancing customer experiences and resolving complaints, significantly contributing to a positive brand image.
Overview
8
8
years of professional experience
Work History
Retail Assistant
NTUC Fairprice
2016.08 - Current
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
- Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
- Processed transactions accurately, balancing cash registers at the end of each shift.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Assisted in training new employees, contributing to the development of a knowledgeable workforce.
- Provided exceptional support during peak hours by managing long queues and multitasking effectively under pressure.
- Increased sales and customer satisfaction through personalized servicing.
- Resolved customer complaints professionally, maintaining a positive brand image.
- Processed customer returns to manage smooth refunds and exchanges following store procedures.
- Listened to customer needs and desires to identify and recommend optimal products.
- Prioritized helping customers over completing other routine tasks in store.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
Certificate In Operation Food & Beverage - F&B
SHATEC
Singapore 04.2005
Skills
[Type] sales techniques
Additional Information
• Able to use Microsoft word/Excel/PowerPoint
• Excellent Service Award
Timeline
Retail Assistant
NTUC Fairprice
2016.08 - Current
Certificate In Operation Food & Beverage - F&B
SHATEC
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