Shyam Sunder Rai

Strategic Leadership & Business Impact

• Co-headed the foundations and continuation of Horizon 3 architecture resulting in a quantifiable business impact e.g. around 70% cumulative reduction in procurement cycle, time-to-insight, go-live and time-to-production. Successfully steered management buy-in for on-prem and on-cloud approach around extending/scaling to cloud.

Team & Organizational Leadership

• Built, mentored and managed high-performing team of over 21 Data/Platform engineers, SRE engineering across [SG, CN, IN] fostering innovation and ownership culture.
• Enabled agile methodologies and efficient sprint based epic tracking while catering to ever-changing processes in the bank and
• Enabled support and framework for data security teams ensuring the tooling and pipelines addressing access and authority related risks.

Technical Vision & Innovation

• Architected and oversaw the cloud-native scalable solutions ensuring the platform can be deployed to any cloud.
• Introduced hybrid-gitops model in the bank using ArgoCD and Jenkins (Enterprise tool)
• Enabled MLOps teams, BA/DA, Data scientists with access to OpenSource tools JupyterHub and Knative components with significant reductions in go-live timelines
• Architected and managed enterprise streaming solutions (Kafka, Druid) and ELGK stack
• Oversaw and helped with the end-to-end data governance implementations using Collibra and introduced Trino/Presto to the DBS bank as the distributed SQL querying solution for the banks datalake platform.

Stakeholder Engagement & Communication

• Co-lead as point of contact for all data platform initiatives, stakeholder/vendor management and budget cycles for the past 2 years.
• Collaborated effectively with business unit leaders, product teams, and cybersecurity to understand their evolving data needs and deliver fit-for-purpose, secure data solutions.

• Boosted customer retention by providing exceptional product support and addressing user concerns, providing solutions to some key customers include eBay and PayPal.
• Conducted post impact assessments with users to understand and optimize architectural recommendation and implementation of tailored best practices.
• Assisted with user adoption for Distributed Data Lake and Data Warehouse solutions around Hadoop stack and key focus around Apache HAWQ, Hive, and LLAP.
• Supported sales representatives during client meetings by providing expert knowledge on specific features or functionalities of the given product line.
• Reviewed and analyzed customer feedback, incorporating valuable suggestions into future product iterations.

• Headed technical consulting and implementation for SMART telecommunications with their solutions built around Hadoop and Greenplum Data warehousing solutions including integrations and migrations from legacy systems with Data warehouse solution.
• Spearheaded Proof-of-concept initiatives for Singapore Airlines in their migration journey from Oracle DBMS to Greenplum Data warehousing solution eventually leading to adoption of Greenplum Data warehousing as the go-live solution along with Hadoop acting as the Data lakehouse.
• Conducted training sessions and product awareness workshops with Cebu pacific airlines.
• Streamlined data pipelines and optimized the Data warehousing practices for Resorts World Sentosa.

• Provided consulting, support and operational services to FINRA with their mission critical Data warehousing solution
• Identified opportunities for process improvement, implementing changes that led to increased productivity and reduced overhead costs.
• Enhanced product experience and technology adoption for Citibank with their use case on adoption of R with Greenplum Data warehouse and Gptext as text search engine for customer facing applications.
• Developed innovative solutions to complex technical challenges, ensuring high-quality product releases.
• Collaborated with cross-functional teams for seamless integration of new features and functionality.
• Coordinated with product management teams in developing roadmaps aligning with business objectives.
• Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
• Trained and supported end-users with software, hardware, and network standards and use processes.

• Delivered high-quality presentations to clients, demonstrating the value of proposed solutions and securing buy-in from key stakeholders.
• Provided ongoing support to clients throughout project implementation, ensuring smooth transitions and minimizing disruptions.
• Streamlined processes for improved efficiency, implementing new project management tools and methodologies.
• Enhanced client satisfaction by effectively addressing concerns and providing tailored solutions to their needs.
• Managed multiple projects simultaneously, prioritizing tasks to meet deadlines without compromising quality or customer satisfaction.
• Mentored junior consultants on best practices and techniques, fostering a collaborative team environment focused on continuous improvement.

• Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
• Mentored junior members of the team on best practices in issue resolution techniques.
• Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
• Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
• Developed comprehensive troubleshooting guides for internal use, improving team knowledge and performance.
• Performed root cause analysis of reported issues to enact corrections.

• Worked on GSMA application development for implementing Grey/White/Black listing of IMEI numbers
• Provided support for engagements with network operators and GMSA on telecom product development for cross-border adoptions.
• Demonstrated exceptional problem-solving skills, quickly resolving technical issues while minimizing downtime and maintaining a high level of customer service.
• Handled and troubleshot SQL and database environments, identifying gaps and problem areas.
• Improved system efficiency by identifying and resolving functional discrepancies in software applications.
• Streamlined business processes by conducting thorough requirements analysis and providing actionable recommendations.