Shwe Zin Tun
Summary
Enthusiastic team player with 7 years of diverse experience in customer-facing roles, aiming to enhance expertise in a dynamic service environment.
Overview
8
8
years of professional experience
Work History
Supervisor (Coffee Shop)
AU Croissant Bakery Shop Singapore
01.2024 - Current
- Managing and Overseeing daily bakery operation and staff.
- Ensuring all products are standard quality and consistency.
- Managing inventory and order supplies as needed.
- Providing training and monitoring for all staff to contribute personalize service to the customer as per standard.
- Meeting with chef for menu improving and business growing.
- Sharing customer feedback, like and dislike.
- Focusing revenue increasing, restaurant environment is clean and organized.
- Handling customer enquire and complain.
- Collaborating development sale strategies with managing.
- Making sure for all customer are satisfied for service and products.
Floor Supervisor (Chinese Restaurant)
Shanghai Garden Chinese Restaurant Doha
01.2020 - 01.2023
- Ensure the overall smooth running of the section.
- Scheduling staff and delegating tasks.
- Hiring, training and managing restaurant staff.
- Maintaining quality and service standards.
- Supervising display and advertising products. Ordering food and supplies.
- Proactively welcoming all guests and visitors to the restaurant.
- Escorting customers to tables and ensuring they are received by wait staff.
- Translate and explain in Chinese language to foreign customers.
- Handling over all guest complain and make sure for customer satisfaction.
Waitress & Cashier (Chinese Restaurant)
Bamboo Asian restaurant Doha
01.2019 - 01.2020
- Seat guests offering them menus and drinks.
- Taking order with excellent knowledge of menu to be able to offer guidance and make recommendations.
- Dealing efficiently and courteously with all guest queries.
- Ensure all customer are satisfied during their dining.
- Ensuring all order are punched accordingly and correctly. Eg: Discount, Complimentary, Promotion price etc.
- Cleaning and resetting up tables as per restaurant SOP.
Waitress (Banquet)
Pullman Hotel Yangon
01.2018 - 01.2019
- Assist with the complete setup and breakdown of the banquet area.
- Relay food and beverage orders. Maintain a high level of cleanliness and awareness of sanitary practices.
- Anticipate guests’ needs and exceed customer service expectations.
- Maintain composure in a fast-paced environment.
- Relay important information about orders, allergies and special requests to the appropriate person.
- Respond urgently and appropriately to any concerns.
- Present in professional appearance and mannerisms.
Education
Diploma - Business Management
Excellent Training Center Doha
Qatar 01.2022
B.SC - Zoology
Dagon University Yangon
Myanmar 01.2019
Diploma - Hospitality And Business Management
Star University Yangon
Myanmar 01.2019
Skills
- Self - Motivating & fast learner
- Good communication
- Enthusiastic in learning
- Interesting in new challenges
- A friendly, cheerful and polite attitude
- Ability to multitask
- A good memory and an eye for details
- Diligence and dedication to work
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Intermediate (B1)
Timeline
Supervisor (Coffee Shop)
AU Croissant Bakery Shop Singapore
01.2024 - Current
Floor Supervisor (Chinese Restaurant)
Shanghai Garden Chinese Restaurant Doha
01.2020 - 01.2023
Waitress & Cashier (Chinese Restaurant)
Bamboo Asian restaurant Doha
01.2019 - 01.2020
Waitress (Banquet)
Pullman Hotel Yangon
01.2018 - 01.2019
Diploma - Business Management
Excellent Training Center Doha
B.SC - Zoology
Dagon University Yangon
Diploma - Hospitality And Business Management
Star University Yangon
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