Shwe Yee Moe
Summary
Dedicated and customer-focused professional with 2+ years of experience in providing excellent service in fast-paced hospitality environments. Skilled in handling multiple tasks simultaneously, including order processing, food preparation, and maintaining a clean and inviting workspace. Adept at upselling menu items, operating point-of-sale (POS) systems, and ensuring customer satisfaction through attentive and friendly service. Strong attention to detail, teamwork, and a commitment to maintaining high standards of hygiene and food safety. Excels in creating a welcoming atmosphere, fostering repeat business, and contributing to the success of the team.
Overview
6
6
years of professional experience
Work History
House Helper
Expat Family
02.2022 - Current
- Expertise in Cleaning and Sanitation:
I. Performed thorough cleaning of residential spaces, ensuring high standards of hygiene and cleanliness in all assigned areas.
ii. Used appropriate cleaning techniques and materials to maintain surfaces, furniture, and fixtures without causing damage. • - Attention to Detail:
I. Paid meticulous attention to detail while organizing rooms, ensuring a visually appealing and welcoming environment.
II. Checked for and reported maintenance issues promptly to ensure a safe and functional living space. - Time Management Skills:
Successfully managed multiple cleaning tasks within tight schedules, maintaining consistent quality and meeting deadlines. - Laundry and Linen Care:
Handled washing, ironing, and folding of clothing, linens, and other fabrics, ensuring all items were fresh and neatly presented. - Customer-Centric Approach:
Provided personalized service by accommodating specific requests and maintaining discretion, earning positive feedback from employers. - Inventory Management:
I. Monitored and replenished cleaning supplies to ensure uninterrupted workflow.
II. Organized and maintained household storage areas for efficiency and accessibility - Adaptability and Reliability:
I. Adapted to varying household needs and schedules, demonstrating flexibility and a strong work ethic.
II. Maintained confidentiality and professionalism in private settings. - Problem-Solving Skills:
Addressed unexpected cleaning challenges promptly, using practical solutions to maintain standards.
Fine Dine Waitress
Dream Mountain Resort
09.2018 - 10.2021
- Customer Service Expertise: Delivered exceptional service by greeting, assisting, and anticipating the needs of customers in a fast-paced environment.
- Efficiency in High-Pressure Situations: Managed multiple tables simultaneously, ensuring timely order processing and maintaining a welcoming atmosphere.
- Menu Knowledge & Upselling: Provided detailed information about menu items, offering suggestions and upselling beverages and specials to enhance customer experience.
- Hygiene & Safety Standards: Maintained a clean and sanitary workspace, adhering to food safety regulations and ensuring compliance with health guidelines.
- Team Collaboration: Worked closely with kitchen staff and management to ensure smooth operations and resolve customer queries promptly.
- Cash Handling & POS Systems: Accurately processed transactions, managed cash flow, and handled credit card payments using modern point-of-sale systems.
Education
Diploma - Hotel Restaurant And Tourism Management
The Master's Training International
Singapore09-2024
Bachelor of Arts - History
Taunggyi University
Myanmar05-2019
Skills
Multitasking Ability
Attention to detail
Time Management
Customer Service
Adaptability
Team work
Communication Skill
Timeline
House Helper
Expat Family
02.2022 - Current
Fine Dine Waitress
Dream Mountain Resort
09.2018 - 10.2021
Diploma - Hotel Restaurant And Tourism Management
The Master's Training International
Bachelor of Arts - History
Taunggyi University
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