SHU NEE SENG
Summary
Motivated professional with extensive experience in customer service, sales and administrative tasks.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Administrative position. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
Work History
ADMINISTRATIVE ASSISTANT
CCIC SINGAPORE PTE LTD
04.2024 - Current
- Preparation and generation of Sales Invoices
- Performing month-end closing activities
- Checking and verifications of incoming invoices from suppliers
- Monitor and follow up on all outstanding receivables
- Oversee invoice processing, ensuring all invoices are paid correctly and promptly
- Invoicing and monitoring status of overdue invoices
- Controlling and ordering all stationery and other office equipment and supplies
- Creating SOPs for all admin task
- Performing ad-hoc administrative tasks as directing by the management team
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
SENIOR PROCESSING EXECUTIVE
KONE ELEVATOR (M) SDN BHD
07.2019 - 10.2023
- Executing transaction related to KONE Operations
- Ensuring compliance and controls for each transaction
- Conducting internal/stakeholder call meeting quality and SLA target
- Ensuring data accuracy in task like Sales/Service Order creation, Invoicing, Purchasing Requisition/Order, Equipment creation, Work center creation, Customer data management and Contract creation
- Posting timesheets into SAP system
- Conducting system or process testing
- Preparing reports for stakeholder
- Following up on open requests
- Coordinating and managing stakeholder calls
- Updating SOPs and URDs
- Performing month-end closing activities
- Contributing to continuous improvement
- Guiding new comer to perform daily task
SERVICE DESK AGENT
FUJITSU SYSTEM GLOBAL SOLUTIONS MANAGEMENT SDN BHD
02.2018 - 03.2019
- Performing daily routines e.g log, monitor call/email/chat, respond to queries resolve or escalate issue.
- Following up closely pending ticket/incident with 2nd level
- Creating incident and request ticket via ticketing system
- Solving basic problem such as related with Windows, Microsoft Office 365, reset password, unlock user account, install software or in-house software, restart VMware
- Guiding user to do basic troubleshoot incident
- Assigning cases to 2nd level for any onsite support
- Attended weekly team meetings to enhance product and service knowledge and gain insight into beneficial issue resolution strategies.
- Enhanced customer satisfaction by efficiently resolving technical issues and providing clear solutions.
- Reduced ticket resolution time with thorough troubleshooting and problem-solving skills.
POLICY MANAGEMENT INDIVIDUAL
MENARA ALLIANZ SENTRAL
06.2017 - 11.2017
- Performing endorsement on non-financial changes
- Performing endorsement for additional and cancellation of riders on financial
- Performing endorsement for policyholder information
- Performing transition information in FATCA system
Education
High School Diploma -
POLYTECHNIC TUANKU SYED SIRAJUDDIN
ARAU, PERLIS, MALAYSIA08-2018
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Time management
- Microsoft Word
- Microsoft Excel
- Dedicated team player
Additional Information
- Gender : Female
- Age: 28
- Date of Birth: 09 May 1996
- Nationality: Malaysian
- Race: Chinese
- Marital Status: Single
Languages
Chinese (Mandarin)
Advanced (C1)
English
Upper intermediate (B2)
Malay
Advanced (C1)
Thai
Advanced (C1)
Reference
Ravin Gill
Senior Operation Manager
KONE Business Services
Mobile: +60 122214559
Desmond Lim
Senior Manager
CCIC Singapore Pte Ltd
Mobile: +65 9833 4338
Timeline
ADMINISTRATIVE ASSISTANT
CCIC SINGAPORE PTE LTD
04.2024 - Current
SENIOR PROCESSING EXECUTIVE
KONE ELEVATOR (M) SDN BHD
07.2019 - 10.2023
SERVICE DESK AGENT
FUJITSU SYSTEM GLOBAL SOLUTIONS MANAGEMENT SDN BHD
02.2018 - 03.2019
POLICY MANAGEMENT INDIVIDUAL
MENARA ALLIANZ SENTRAL
06.2017 - 11.2017
High School Diploma -
POLYTECHNIC TUANKU SYED SIRAJUDDIN
Similar Profiles
Michael Fazeera BiMichael Fazeera Bi
Assistant Microbiology Laboratory Manager at Eurofins Mechem Pte LtdAssistant Microbiology Laboratory Manager at Eurofins Mechem Pte Ltd
Eric TanEric Tan
Private Hirer Driver at TADA Singapore Pte Ltd / Grab Singapore Pte LtdPrivate Hirer Driver at TADA Singapore Pte Ltd / Grab Singapore Pte Ltd
Nishant MaheshwariNishant Maheshwari
Sr Technical Delivery Manager at HCL Singapore Pte Ltd ( Client : DBS Singapore , UOB Singapore)Sr Technical Delivery Manager at HCL Singapore Pte Ltd ( Client : DBS Singapore , UOB Singapore)