ShunCai Eng
Summary
Professional with proven ability to support and oversee aquatic environments. Skilled in maintaining pool safety, providing customer service, and ensuring cleanliness. Strong focus on teamwork and adaptability, consistently meeting and exceeding operational standards. Reliable in dynamic settings, with keen attention to detail and problem-solving.
Overview
12
12
years of professional experience
Work History
Hotel Pool Assistant
Pan Pacific Orchard
Orchard
12.2023 - Current
- Streamlined operations for efficient pool maintenance and cleanliness tasks.
- Demonstrated excellent multitasking abilities while managing various responsibilities such as monitoring swimmers, attending to guest needs, and performing administrative duties simultaneously.
- Maintained strong communication with fellow staff members to uphold high standards of teamwork, efficiency, and professionalism.
- Administered first aid and emergency care, maintaining a safe environment for all guests.
Area Manager
Smile Matabak
Funan, ION Orchard, Bedok Mall
09.2022 - 11.2023
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Transformed underperforming teams into productive, profitable teams.
- Resolved conflicts promptly to promote positive environment for customers.
Manager's Assistant
Tsui Wah Restaurant
Somerset
12.2020 - 07.2022
- Ran errands to support daily needs of management.
- Responded to and directed incoming calls and other communication.
- Scheduled meetings and managed calendar.
- Resolved basic computer and office equipment issues through troubleshooting.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Waiter
Thai Express
Dhoby Ghast
05.2016 - 08.2017
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
Cashier
Kentucky Fried Chicken
Singapore Keat Hong
01.2013 - 04.2015
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
GCE 'N' LEVEL -
GuangYang Secondary School
Bishan01.2016
PSLE -
Kheng Cheng Primary School
Toa Payoh01.2011
Skills
- Guest service
- Maintenance monitoring
- Basic First Aid
- Organizational abilities
- Equipment operations
- Pool safety
- Pool Maintenance
- Swimming proficiency
- Health and hygiene standards
- Customer service abilities
Languages
English
Intermediate (B1)
Chinese (Mandarin)
Advanced (C1)
Timeline
Hotel Pool Assistant
Pan Pacific Orchard
12.2023 - Current
Area Manager
Smile Matabak
09.2022 - 11.2023
Manager's Assistant
Tsui Wah Restaurant
12.2020 - 07.2022
Waiter
Thai Express
05.2016 - 08.2017
Cashier
Kentucky Fried Chicken
01.2013 - 04.2015
GCE 'N' LEVEL -
GuangYang Secondary School
PSLE -
Kheng Cheng Primary School